Project Manager

At Nextiva, our people do amazing things to help businesses solve their toughest challenges. We simplify the way businesses communicate. We acquired our first customer in 2008, and today over 100,000 businesses across the United States use Nextiva. Our team consists of over 300 talented people that embrace Amazing Service. Technological innovation and our team are our competitive edge. We don't study industry trends and build our products and services reactively; we define the industry's direction. We have revolutionized the way businesses communicate, and we will continue to do so. We work with passion and take our business seriously. We also aim to cultivate an environment of having fun while accomplishing our goals. Our culture is both professional and playful, and this approach plays a key role in our daily successes. Our culture of Amazing Service extends to how we treat both our customers and each other. We are passionate about Nextiva’s unique culture, and of course are looking for like-minded individuals that share our values and vision.

A day in the life of the Project Manager:

  • Develop project plans to meet the customer’s cloud communications and business needs, including but not limited to timelines and technical requirements.
  • Work effectively with key stakeholders within Nextiva including Channel Sales & Operations and Enterprise Sales & Operations.
  • Work in a team setting with technicians and Sales Engineers to execute on the agreed upon project plan and Statement of Work.
  • Establish trust and relationships with customers by building rapport and having effective meetings. This may require onsite visits and travel to customer locations.
  • Consistently setting and meeting milestones to stay on track for the designated project plan.
  • Obtain pertinent information about network, users, devices, and call flow.
  • Maintain the project timeline, including but not limited to scheduling and facilitating all appointments needed to onboard a new enterprise customer.
  • Utilize project management tools to manage customer projects, timelines and accurately account for changes and updates in real-time.
  • Set and manage the customer’s expectations at all times during the Onboarding process.
  • Upon project completion, facilitate introduction and transition meeting(s) to Nextiva’s Enterprise Account Management department.
  • Manage project time allocation and perform in accordance with personal and team K.P.I. metrics

Requirements:

  • 2+ years of Project Management experience, working within a cloud service provider is an advantage
  • Bachelor’s degree or equilevlant experience
  • Proficient in Microsoft Office – Word, Excel, Outlook, PowerPoint
  • Proficient and strong experience with at least 1 project management platform - such as Microsoft Project, Smartsheet, Asana
  • Significant phone-based customer management experience
  • Ability to plan projects around customer’s needs, potentially with 3rd party IT professionals and 3rd party vendors, such as Internet Service Providers
  • Ability to manage the customer experience including expectation and escalation management
  • Effective interpersonal and communication skills – verbal and written
  • Ability to architect and execute on project plans and timelines with multiple outside dependencies and stakeholders
  • Ability to identify project tasks and resource requirements, including potential project constraints
  • Ability to build rapport with key stakeholders and decision makers
  • Impeccable time management skills
  • Ability to prioritize tasks and project requirements
  • Ability to lead projects and assert direction at all times

We offer our employees a casual and upbeat work environment along with:

  • Generous paid time off
  • Medical, dental, and vision coverage
  • 401K program
  • Company-paid life insurance
  • Short and long term disability coverage
  • Game Lounge
  • Quarterly team building events
  • Catered food and snacks
  • Carpool program
  • Employee referral program
  • Employee wellness program


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