Onboarding Technician

Reporting to the Onboarding Manager, the Onboarding Technician will be responsible for completing scheduled network checks, implementations, training appointments and provisioning accounts efficiently while upholding the Amazing Service values which are crucial to Nextiva’s success.

Job Responsibilities:

  • Assist new customers with initial set up of their phone system accounts
  • Prompt, consistent attendance
  • Adherence to appointment times (contacting new clients at scheduled date and time)
  • Provide basic training on Nextiva features, call flow and devices (over the phone)
  • Evaluate network to confirm compatibility with Nextiva and quality of service
  • Configure accounts in a timely manner while being detailed oriented
  • Test of call flow, devices and features to assure configuration is accurate and functioning properly
  • Personal ownership and sense of urgency on every appointment or project
  • Meet and exceed a set of daily performance metrics to ensure success

Preferred Qualifications:

  • Excellent trouble-shooting skills to address network, device and account issues
  • Strong communication skills and attention to detail
  • Technical knowledge of unified communication platforms and features
  • Excellent customer service skills
  • Team work – knowing how to listen, share, cooperate and learn together as a team
  • Network knowledge of firewalls, routers and requisite upload/download speeds to optimize the Nextiva VoIP service

Preferred Technical Experience:

  • Networking experience
  • VoIP support experience
  • Customer/tech support experience
  • Microsoft Office and Google Docs knowledge

Perks:

  • Paid training
  • Generous paid time off
  • Medical, dental, and vision coverage
  • 401K program
  • Company-paid life insurance
  • Short and long-term disability coverage
  • Game Lounge
  • Quarterly team building events
  • Catered food and snacks
  • Carpool program
  • Employee referral program
  • Employee wellness program
  • Schedule flexibility (6 AM - 9 AM start times available)


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