Onboarding Technician

Reporting to the Onboarding Manager, the Onboarding Technician will be responsible for completing scheduled network checks, implementations and training appointments efficiently while upholding the Amazing Service values which are crucial to Nextiva’s success.

Job Responsibilities:

  • Assisting new customers with initial set up of their phone system accounts
  • Prompt, consistent attendance.
  • Adherence to appointment times (contacting new clients at scheduled date and time)
  • Perform over the phone training on Nextiva features, call flow and devices.
  • Complete network checks to confirm compatibility and quality of service.
  • Testing of call flow, devices and features to assure configuration is accurate and functioning properly.
  • Personal ownership and sense of urgency on every appointment or project.
  • Work to meet and exceed a set of daily metrics to ensure appointment success.

Qualifications:

  • Technical knowledge of unified communication platforms and features.
  • Network knowledge of firewalls, routers and requisite upload/download speeds to optimize the Nextiva VoIP service.
  • Excellent trouble-shooting skills to address network, device and account issues.
  • Strong communication skills and attention to detail.
  • Excellent customer service skills.
  • Team work – knowing how to listen, share, cooperate and learn together as a team.

Compensation and Benefits:

  • Full-time position
  • Direct hire
  • Paid training
  • Generous paid time off
  • Medical, dental, and vision coverage
  • 401K program
  • Company-paid life insurance
  • Short and long term disability coverage
  • Game Lounge
  • Quarterly team building events
  • Catered food and snacks
  • Carpool program
  • Employee referral program
  • Employee wellness program
  • Schedule flexibility (6 AM - 9 AM start times available)

At Nextiva, our people do amazing things to help businesses solve their toughest challenges. We simplify the way businesses communicate. We acquired our first customer in 2008, and today over 100,000 businesses across the United States use Nextiva. Our team consists of over 300 talented people that embrace Amazing Service. Technological innovation and our team are our competitive edge. We don't study industry trends and build our products and services reactively; we define the industry's direction. We have revolutionized the way businesses communicate, and we will continue to do so.

We work with passion and take our business seriously. We also aim to cultivate an environment of having fun while accomplishing our goals. Our culture is both professional and playful, and this approach plays a key role in our daily successes. Our culture of Amazing Service extends to how we treat both our customers and each other. We are passionate about Nextiva’s unique culture, and of course are looking for like-minded individuals that share our values and vision.

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