Implementation Coordinator

Description

Nextiva - Why Work With Us?

At Nextiva, our people do amazing things to help businesses solve their toughest challenges. We simplify the way businesses communicate. We acquired our first customer in 2008, and today over 100,000 businesses across the United States use Nextiva. Our team consists of over 300 talented people that embrace Amazing Service. Technological innovation and our team are our competitive edge. We don't study industry trends and build our products and services reactively; we define the industry's direction. We have revolutionized the way businesses communicate, and we will continue to do so.

We work with passion and take our business seriously. We also aim to cultivate an environment of having fun while accomplishing our goals. Our culture is both professional and playful, and this approach plays a key role in our daily successes. Our culture of Amazing Service extends to how we treat both our customers and each other. We are passionate about Nextiva's unique culture, and of course are looking for like-minded individuals that share our values and vision.

Nextiva is seeking team members to join our Onboarding Team! Nextiva's Onboarding Team assists customers in setting up their new phones, features and services, by providing configuration advice, training, and problem resolution throughout the setup and installation process.

This is an entry level opportunity where we provide you with the training necessary to become an XBert within the Onboarding Team! Nextiva's Onboarding Team is passionate about helping people and thrive in an environment where they are constantly learning new things. They enjoy maintaining relationships with clients by providing amazing service.

The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation promptly assisting them with the initial setup and configuration of their new Nextiva services. You'll assist with equipment activation, transferring phone numbers to Nextiva from a prior carrier, and ensure that Customers are getting maximum value out of their new Nextiva products and services.

Responsibilities:

  • Obtain pertinent information about network, users, devices, and call flow
  • Follow the pre-defined Onboarding process; meeting deadlines, SLAs and ensuring the Customer's expectations are managed during the entirety of the Onboarding process
  • Answer inbound calls and perform troubleshooting steps to resolve customer issues
  • Help customers configure telephone extensions, services, and activate equipment
  • Assist customers in porting their numbers from a previous provider to Nextiva
  • Meet or exceed productivity metrics while enhancing the customer experience
  • Resolve immediate escalations to ensure customer satisfaction

Qualifications

Skills you've mastered:

  • Experience providing customer service
  • Ability to listen, analyze, troubleshoot and to resolve common customer inquiries
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills

Compensation:

  • $12 Hourly, full-time, direct hire, includes paid training

We offer our employees a casual and upbeat work environment along with:

  • Generous paid time off
  • Medical, dental, and vision coverage
  • 401K program
  • Company-paid life insurance
  • Short and long term disability coverage
  • Game Lounge
  • Quarterly team building events
  • Catered food and snacks
  • Carpool program
  • Employee referral program
  • Employee wellness program

Meet Some of Nextiva's Employees

Blair W.

Senior Sales Manager

Blair oversees a team of account executives and helps motivate them to hit goals without compromising customer relationships. He also helps spread the word about Nextiva through demos.

Kristen B.

Analyst Relations Manager

Kristen networks with industry analysts, thought leaders, and media professionals to build relationships that enable Nextiva to educate others about its place in innovation in the industry.


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