Bilingual Customer Support Specialist

    • Scottsdale, AZ
Nextiva is looking to add to our Customer Support team.  We are looking for someone with a positive and flexible attitude for working in a fast-paced team across various functions.  Growing rapidly, Nextiva is an innovative company providing unparalleled communication products and services to all business sizes and styles across the country. Our cutting-edge technology coupled with our Amazing Service creates mind-blowing communication efficiency for all industry types.  We do have schedule flexibility (5:00 a.m. - 9:30 a.m. start time, once a month Saturday availability).

Responsibilities:

  • As part of the customer support team, you will be the one to tackle our client’s technical issues and answer the concerns of both customers and even members of our own team
  • You will be a true problem-solver and will use your outgoing personality and savviness to ensure customer satisfaction and to educate other members of the team
  • Ability to use critical thinking to solve complex issues
  • Grasp concepts quickly and explain them to others
  • Commitment to supporting customers’ success with Nextiva’s services
  • Ability to walk customers through troubleshooting process

The Role will Provide Exposure to the Following Areas:

  • VoIP
  • PBX Experience
  • Experience with business class networking equipment
  • Experience configuring firewalls in networking equipment
  • QoS configuration experience
  • Business phone experience
  •  TCP/IP
  • Understanding of troubleshooting and setting up VLAN’s
  • Experience with dealing with carriers (XO, L3, etc.)
  • Experience in troubleshooting circuits
  • Networking experience (subnetting, supernetting, etc)
  • Broadsoft
  • Call tracing software (palladion, wireshark, etc.)

Preferred Experiences:

  • Prior experience working at a in a customer service call center
  • Proficient in MS office applications and experience with CRM a plus
  • Excellent verbal and written communication skills

Nextiva outfits modern businesses with unified cloud communications through a simple approach to UCaaS that includes bringing companies a slew of communication tools and cloud applications.

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