Documentation Manager

Description


ABOUT US

At NextCapital, we build financial software that helps everyday investors build and manage a world-class financial portfolio. Working with the world's leading financial institutions, our software solution tackles the complex challenges of providing financial advice through an intuitive and engaging user experience.

Learn more about NextCapital at www.themuse.com/companies/nextcapital

JOIN OUR TEAM

We're looking for talented and highly motivated Documentation Manager to join our team to help us organize, enhance, and maintain NextCapital's documentation. This includes delivery and maintenance of product-related technical documentation, internal process documentation, and technical design documentation. Documentation Managers are dynamic individuals that can seamlessly shift between the roles of technical writer, editor, organizational guru, subject matter expert, or project manager depending on the context of a particular task.

The ideal candidate is impeccable at managing communication and expectations across many stakeholders, has outstanding writing skills, has a strong technical understanding of software, and has a proven track record of successful documentation management.

WHAT YOU'LL DO

  • Manage our recent initiative to transfer our internal and external content from its current structure in Google Drive to an organized and easy to navigate wiki using Confluence.
  • Work with our product managers, designers, and developers to maintain our external feature documentation during various stages of development.
  • Incorporate our Platform Use Cases into a Platform Manual that can be easily consumed by external parties during the sales and implementation process, and internal parties for training and support purposes.
  • Monitor edits to documentation to ensure it follows the NextCapital documentation principles.
  • Facilitate our external release notes process, including contributing to content.
  • Mentor other NextCapital employees on how to create clear and concise documentation, including developing training materials and style guides for this purpose.
  • Become a subject matter expert on the existing NextCapital software platform and upcoming functionality.
  • Exercise independent judgment and discretion in matters of significance with broad scope and high complexity
Requirements
WHO WE'RE LOOKING FOR
  • Exceptional organizational skills: You have strong multi-tasking capabilities and can easily adapt to change in a fast-paced environment. You can balance multiple time-sensitive inquiries with long-term projects, while keeping track of frequently shifting priorities.
  • Superior communication skills: You always craft succinct and precise emails. You can speak concisely and clearly about complex subjects without much time to prepare. You cater your level of specificity and technicality to your audience without a second thought.
  • Quick and eager to learn: You're naturally curious and will become a subject matter expert on our technology, software platform, and the financial planning industry.
  • Skilled decision maker: You have the ability to make real-time independent decisions when conditions change based on a strong understanding of the business and technical context.
  • Process oriented: You constantly seek ways to increase efficiency. You'll champion our internal processes to others in the company, while being flexible as we continue to revise and refine how we organize our work.
  • Software power user: You are an expert at learning new software and can administer unfamiliar software tools with little ramp-up time.
  • You have a bachelor's degree, or equivalent experience.
  • You have at least 2 years of experience in technical documentation creation and management.
  • You have experience with Google Suite, including Google Sheets, and might have worked with JIRA and Confluence.
Benefits
WHY YOU'LL LOVE IT
  • Disrupt the financial advice industry by bringing affordable, easy to use financial tools to millions of people
  • Enjoy a laid back work environment surrounded by skilled coworkers that enjoy working with each other
  • Receive great benefits like stock options, employer 401(k) match, and employer contributions to health, dental and vision coverage
  • Get in on the ground floor of a growth stage company where you can have a real impact on the company's future
  • Participate in company-sponsored cornhole leagues, Thursday After Hours (trivia, wine tastings, treats), book club, film club, fantasy football leagues, hackathons and other fun events
  • Enjoy a newly built out office on Michigan Avenue with a view of Millennium Park and the lake
  • Sip locally roasted coffee, iced tea, cold brew, or espresso at your modular sitting/standing desk


Meet Some of NextCapital's Employees

Sharlene G.

Workplace Operations Analyst

Sharlene helps financial institutions onboard plan partners, ensuring quality, functionality, and timeliness throughout the process. She also works to improve work processes, introducing automation and designing new features as needed.

Mike K.

Full-Stack Developer

Mike writes code, implementing solutions from the Design Team, while working alongside designers, developers, project managers, and executives to build platforms that provide effective solutions at a rapid pace.


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