Technical Analyst #82133
- Tampa, FL
A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation . It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn , our Newsroom and the Careers page of www.NewYorkLife.com .
The NYL Direct Technical Analyst is responsible for providing a timely response to all incidents, outages and performance alerts within Insurance Operations. Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact. Notify customer and third-party service providers of issues, outages and remediation status. Implement and optimize the usage of Workforce Management tools within a Contact/Customer Service Center environment and assist with intraday WFM operations in the contact center.
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Nearest Major Market: Tampa
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