Stakeholder Engagement Lead
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New York Life's Technology Department is seeking a Stakeholder Engagement Lead to serve our Identity and Access Management (IAM) Program.
This individual will be responsible for developing and deploying a strategy to manage stakeholder engagement for the IAM program. The program will build new processes to manage user access for hundreds of applications across the organization. Workstreams include, provisioning, access certification, and privileged access management. The project portion of this program will take 3-5 years to complete. There are numerous workstreams and many impacted employees, agents, and contingent workers, which will require a well-integrated and streamlined approach to stakeholder engagement.
This individual will create and execute strategic internal communications, change management, and training plans that will drive process adoption and achievement of program goals. The ideal candidate for this role is service oriented and strategically-minded with strong interpersonal and writing skills.
This individual will have experience developing, implementing, and managing large scale organizational change initiatives. They will have a demonstrated ability to create a compelling vision and work with leaders to realize the promise of the program. This individual will have the cultural sensitively and track record of working across all levels of an organization to ensure buy-in and provide guidance and instill confidence in the new processes. This individual will understand the balance of driving meaningful change while protecting key elements of "business as usual" for operational continuity.
This individual will be a creative thinker with strong people skills that can be applied to engage people and build commitment. This will include outstanding presentation and communication skills and a demonstrated ability to influence stakeholders. This individual will partner closely with Corporate Communications, Change Management, and Learning and Development.
- Undergraduate degree in related field
- 7+ years of relevant experience (communications, marketing, change management, or training)
- Excellent writing and editing skills
- Strong project management skills
- Ability to manage multiple tasks simultaneously, meet tight deadlines, and work under pressure
- Demonstrated experience leveraging email, print, web/intranet, and social media to support strategic employee communications
- Organizational and business savvy, with the ability to interact with and influence all levels of employees across an organization
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