Domain Architect

    • Jersey City, NJ

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation . It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn , our Newsroom and the Careers page of .

The Domain Architect will be part of a high caliber Service Technology team responsible for the overall strategic technology direction and execution of multiple, complex, concurrent roadmap projects. This role will define and maintain current state and target state definitions, and inventories of business models, applications, data, services, and technology in order to digitally modernize NYL's service technology ecosystem. This role will partner with business partners, delivery teams, and external strategic partners to successfully deliver technology solutions which achieve business needs.

The position will provide pre-defined standards and patterns, reference architecture based on NYL business process models and industry models and ensures that architectures are implemented in support of the Service business and IT strategies.

We are looking for a highly organized individual with demonstrated service technology experience solving complex technology problems, demonstrating strong attention to detail, and driving the definition and implementation of architectures which span across multiple teams. The individual must be skilled in communicating across work streams and project teams, across functional teams, with business leaders, and up to senior leaders.

Primary Responsibility

  • Maintains consistency of architectures and the principles applied across a business, application or technology domain
  • Governs the application of architectures and principles applied to ensure consistency of technology to meet business requirements
  • Designs, develops, and communicates models, processes, tools, standards and methodologies used in various architecture domains
  • Assesses new technologies and articulates the transition from current to future state in consideration of the future needs of the business and security policies and requirements, striking an optimal balance between standardization, customization, innovation, costs, and risk management
  • Provides guidance/input to Solution Architects and project teams to ensure technology solutions being delivered are consistent with domain technical guidelines
  • Assists in development of business cases which include relevant technology implications
  • Engages with IT Business Relationship Manager and Strategic Planning teams, and (as necessary) directly with business to understand technology needs and requirements and incorporates these into construction of roadmap
  • Within a specific business or technical domain, creates architecture roadmap for all technology and applications
  • Explains key business benefits and implications of technology decisions and outcomes
  • Performs competitive analysis of specific products and technologies and provides input for product/technology selection for projects
  • Reviews and validates target metrics for projects from a technology perspective like tools usage, reusable frameworks and feasibility in order to achieve the quality target
  • Reviews, identifies and prioritizes technology risks in order to develop a risk mitigation plan at LOB level
  • Identifies new opportunities for innovation by conducting vendor research in order to provide critical inputs to develop a business plans

Required Skills & Knowledge
  • Experience implementing Document Management, CRM, Imaging and Workflow, Telephony, BPM, Suitability, Trade Surveillance and other platforms to administer and service registered products.
  • Experience designing and implementing a data strategy to govern the service technology ecosystem
  • Demonstrates authoritative knowledge in the IT architecture and its implications for the business
  • Possesses expert depth and breadth of knowledge regarding multiple technologies and their inter-relationships
  • Possesses the broad expertise to integrate the technical vision for IT, integrating across technologies, systems, organizations, and scientific disciplines
  • Demonstrated ability to develop and lead networks of business and technology leaders to collect knowledge of the practices of similar organizations and their strategies
  • Recognized as an authority in IT within the industry
  • In-depth and/or breadth of expertise in own discipline and broad knowledge of other related disciplines
  • Ability to anticipate business and/or regulatory issues and identify requirements for product, process or service improvements
  • Broad and comprehensive expertise in leading-edge theories techniques, and/or products within own field
  • Capable of influencing business and/or regulatory issues that have an impact on the business
  • Demonstrated ability to effectively manage multiple simultaneous projects and deliverables

Decision Making Authority and Problem Solving or Innovation Required
  • Recognized as an expert within the company
  • Has a leadership role in strategic architecture planning for the organization
  • Anticipates internal and external business challenges and/or regulatory issues; recommends process, product or service improvements
  • Solves unique and complex problems; requires conceptual and innovative thinking to develop solutions
  • Adapts function/business strategy plans and policies to address service and/or operational challenges
  • Plays a key role in projects, processes or vendor management with notable complexity; develops the strategy for execution
  • Solves unique and complex problems; requires conceptual and innovative thinking and education and/or equivalent experience to develop solutions
  • Responsible for the delivery of end results focused on operational excellence
  • Makes decisions guided by function/business plans and policies that impacts the operations of a sub-function or work area within a sub-function
  • Communicates complex ideas; persuades and negotiates with others, often at senior levels, to adopt a different point of view

Experience & Education:
  • Bachelor's degree in a technical field; equivalent work experience accepted
  • Advanced degree preferred; equivalent work experience accepted
  • 12-15+ years of relevant experience
  • Experience and familiarity with imaging and workflow, BPM, CRM platforms required
  • Experience and familiarity with Insurance and Financial Industry Customer Service practices and compliance and regulatory requirements
  • TOGAF certification is a plus


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Nearest Major Market: New York City
Nearest Secondary Market: Newark
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For more than 170 years, New York Life has been helping families and individuals all across the country with investment, retirement, and life insurances plans and policies.

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