Desktop Engineer #69832

New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.

New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life's surplus was $23.336 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).

Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.

Senior Technical Analyst responsible for researching, testing, implementing, maintaining and delivering solutions to complicated technology issues to ensure effective performance, integrity, security, stability and availability of operational systems. Participates in the development & implementation of tactical plans that address effective workflow, deployments, reporting and related issues. Works to documents, resolve and/or prevent potential issues causing impact to Infrastructure including Network LAN, Switches, Voice Gateways, Desktop and application configurations. Expected to contribute more relevant information on key projects and initiatives. Develop, write, edit, and maintain Technical Services procedures and related documentation to ensure that operations processes are consistently completed in compliance with internal/external requirements. Assumes ownership of smaller projects in order to gain proficiency. Participates in Disaster Recovery preparation, documentation, execution and testing.

  • Implements technical solutions to complex issues in Development and QA lab environments related to technology hardware and software issues and root cause of these problems.

  • Testing, installing and configuring computer, application configurations and settings; resolving desktop and network related problems such as IP conflicts, driver conflicts, DNS and proxy configuration issues.

  • Evaluates, test and resolve Active Directory, Group and Security Policy problems.

  • Document and communicate technical configurations across teams via problem tracking, knowledge-based articles and specialized application documentation.

  • Devises or modifies procedures to solve complex problems considering system limitations, operation limitations, and formulates desired results.

  • Works with Desktop Engineering team on resolving issues related to PC image design, application deployments, interoperability issues and configurations.

  • Communicate with internal business users and Enterprise Technology teams to coordinate services and escalation of issues to IT infrastructure administration and/or Application Development teams.

  • Provide consultation and guidance to other technical teams to resolve intricate requiring advanced debugging skills.

  • Proactively inspects overall system performance and recommend system modification to address and resolve issues.

  • Participates in Disaster Recovery testing and specialized documentation.

  • Perform project management tasks in relation to Information Systems Projects.


  • Bachelor's degree or related experience with a minimum 5 years experience supporting a Windows 2007 and above Desktop and Windows 2008 Server and above environment.

  • Experience with CISCO Telephony/CTI, TCP/IP, Ethernet, Locally Assigned Addresses, DHCP, AD, DNS.

  • Strong attention to detail with ability to handle high-pressure situations.

  • Microsoft Office 365 experience.

  • Understanding of basics security concepts, authentication, access, authorization, passwords, rules, auditing, policy, monitoring and intrusion detection.

  • Ability to examine complicated issues relating to network infrastructure, speed, throughput, application configuration, and connectivity.

  • Ability to investigate and resolve Virtual Private Network tunneling configuration issues, network switch and port problems, configure cross connects, install wireless access points, determine and resolve problems with the related equipment.

  • Ability to create, Implement and monitor configurations in a lab (Dev, QA) environment.

  • Ability to work closely with Desktop Engineering team to analyze SCCM image configurations, settings, and application deployments and resolve issues.

  • Ability to provide technical recommendations, review, installation, maintenance and configuration and integrations with hardware components.

  • Ability to understand business processes and document them in a logical and comprehensible manner.

  • Ability to create workflow diagrams to document current and future business environment.

  • Good understanding of infrastructure technologies to enable effective consultative information and direction to our business users.

  • Ability to interface with both IT and our business users to bring comprehensive understanding to the details, expectations and commitments of the business.

  • Strong, proven problem-solving skills and ability to identify, analyze, and resolve problems, driving solutions through to completion.

  • Ability to diagnose and resolve multifaceted technology issues and determine root cause of issues impacting multiple users and departments.

  • Ability to perform analysis of technical dependencies including network components, application and PC configurations, settings.

  • Ability to evaluate business operations and processes to understand strengths and weaknesses and support the identification of opportunities for automation and to improve system functionality, workflow and performance.

  • Ability to translate technical information across all levels of the organization.

  • Ability to document and communicate technical configuration information across team members via problem tracking, knowledge base articles and other documentation and ensure it is up to date and support is provided in a consistent manner across team members.

    EOE M/F/D/V

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    Based on revenue as reported by "Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 17, 2016. See for methodology.

    Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company's long-term financial strength and stability and is presented on a consolidated basis of the company.

    1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.

    2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.

    Nearest Major Market: Tampa
    Job Segment: Accounting, Engineer, Network, Information Systems, Testing, Engineering, Finance, Technology

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