Business Analyst/Quality Assurance Analyst

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation . It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn , our Newsroom and the Careers page of .

Business Analyst/Quality Assurance Analyst

This position will be responsible for the analysis and support of technology projects, process improvement initiatives, as well as the production support of the Advanced Markets Network (AMN) operations teams.

Primary Responsibilities:

  • Gather requirements from end users
  • Work with team lead and team project coordinator to determine priority of projects
  • With advice from Sr. Analysts, document business requirements, flow documents, and diagrams
  • Execute and document the results of test plans
  • Act as a liaison between internal and external vendors and customers
  • Conduct training sessions to demonstrate new functionality
  • Provide demonstrations of new technology or processes to management
  • Coordinate team and manage documentation such as requirements, test plans, and documentation library
  • Track project status and provide reporting to team project coordinator, management and PMO as necessary
  • Provide production support as needed

  • Knowledge of Life Insurance
  • Have or be willing to attend Life Office Management Association (LOMA) courses 1 and 2 within 1 year of hire
  • Possess or be willing to obtain a FINRA Series 6 within 1 year of hire
  • Business analysis experience including writing test plans, testing and documenting results
  • Can work independently as well as within a team
  • Ability to work on multiple projects
  • Has strong problem solving skills
  • Possesses exceptional time management skills
  • Familiarity with MS Access
  • Proficient in MS Word and Excel
  • Knowledge of Visio and PowerPoint is a plus

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Nearest Major Market: Kansas City
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