Account Manager

Newsela is an Instructional Content Platform that brings together engaging, accessible content with integrated assessments and insights to supercharge reading engagement and learning in every subject. We are dedicated to our mission to unlock the written word for everyone. More than three years since our launch, Newsela is already in 75% of schools, across all 50 U.S. states, in addition to being in over 180 countries. The result has been more engaged readers—and engaged readers are better learners
 
As a member of our Newsela Sales team, you will handle a portfolio of enterprise accounts of our Newsela PRO customers. You will focus on our top 50 large school districts using Newsela PRO within their schools. You are the “go to” for district-level communication and coordination. We want to keep our Newsela PRO customers delighted and engaged in using Newsela PRO all year long. You will effectively engage and build relationships with key account decision-makers, primarily working with school principals, district representatives and superintendents.

Responsibilities

  • Manage 50 strategic Newsela PRO district-level accounts across the nation.
  • Communicate with district leadership regularly on issues such as usage, engagement, renewal and cross-referrals.
  • Collaborate with Community and Marketing teams on quarterly engagement campaigns for large accounts.
  • Serve as a key coordinator to assist in the dramatic growth of an SaaS-based education company.
  • Strategize and implement best practices to renew and upsell large accounts.
  • Forecast and track large account metrics to demonstrate sales progress.
  • Analyze sales pipeline and identify opportunities for growth.
  • Meet and exceed individual and team-based KPIs.
  • Meet and exceed quota.

The Ideal Candidate

  • Bachelor’s degree.
  • 3+ years sales and/or client management experience.
  • Demonstrated strategic account management skills, with special emphasis on key accounts.
  • Demonstrated track record of overachieving quota in past positions, with special emphasis on client retention and growth. Please be prepared to discuss specific examples with metrics-driven results.
  • Demonstrated project management skills.

Some Plusses

  • Demonstrated high achiever and sales professional (ranked top 5-10% of sales staff), and has demonstrated success working with other teams.
  • Has excellent communication skills, preferably experience dealing with C-level executives.
  • Previous experience in technology or SaaS.
  • Experience in education or working with educators.
  • Has a passion for building relationships with decision-makers - and those who can influence them - in the sales process.
  • Has excellent negotiation, presentation, public speaking and facilitation skills.
  • Experience leading and running marketing campaigns.
  • Fast learner and highly responsive to feedback.

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