Product Specialist - Enterprise IT

    • New York, NY

What You Will Do:
Every technology is great on paper, but IT admins know an OS doesn’t exist in a vacuum - to be useful, it must interact in complex and evolving ways with networks, applications, peripherals, and other services. As Neverware’s Product Specialist in Enterprise IT, your mission will be to establish an unwavering commitment to understanding and addressing those real-world challenges.

You’ll build our expertise in how CloudReady intersects with enterprise IT environments and ensure that knowledge gets factored into every decision Neverware makes. You’ll accomplish this by building and documenting an ever-growing internal reference library of IT software and infrastructure, and by partnering with colleagues to understand the needs of IT admins and how CloudReady can best be used in their environments.

Responsibilities
Build, document, and groom an ever-growing reference library of IT infrastructure , focused on the most popular and critical tools used by CloudReady customers
Assist and guide engineering work, QA testing, and bug reproduction wherever CloudReady’s interface to other infrastructure is a factor
Combine your own expertise, feedback from other teams, and first-hand experimentation to establish and document IT best practices for CloudReady customers
Serve as the internal voice for CloudReady’s most technical customers, enterprise IT Admins, staying informed through interviews, research, and hands-on experience
Contribute strategic insights about markets, industries, and verticals where IT environments or needs can be a good fit for CloudReady

Qualifications
5+ years of professional experience in IT administration
Significant experience with from-scratch deployments of IT infrastructure or services, from research to production
Experience with a wide variety of end-user-computing technologies, especially the worlds of Microsoft Active Directory and Citrix VDI
Knowledge of enterprise networking, both hardware and software
A strong desire to continually improve and meet challenges. You don’t know the meaning of “maintenance mode”
Meticulous attention to detail, especially in documentation

Bonus
Familiarity with Linux, Chrome OS, and the wider OS market
Comfort with both local- and cloud-based tools
Experience with change-management and end-user training

Neverware is an equal opportunity employer. We will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.


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