Client Experience Director

    • London, United Kingdom

We’re looking for an ambitious individual to join our London, UK-based subsidiary as the Client Experience Director of NLI.

This is an opportunity to join a fast growing, global firm to oversee client delivery and expand delivery capacity in our EMEA operation which currently has about 20 people.

You’ll be active in pre-sales and build a strong delivery infrastructure to meet client demands. You’ll also be working with the FTSE250 and some of the top EMEA headquartered companies.

One of your first priorities will be leading and managing local consulting and delivery engagements as well as overseeing the consulting and delivery organization.

Here’s a bit more about who you are and what you’ll be doing:

A bit about what you’ve done
7-10 years Client delivery and engagement management in a professional services industry
Experience managing Project Managers, Engagement Manager and Consultants essential.
Experience in Facilitating
Experience with B2B consulting, preferably dealing with layered, complex solutions
Experience thriving in a start-up and entrepreneurial environments
Track record of C-suite relationships and holding dynamic roles with changing priorities
Success in serving as a hands-on leader and people manager
Experience in a global company, preferred.
Background in Human Capital or Management Consulting, essential.
A bit about who you are
Get things done quickly, at high quality
Strong at prioritizing and integrating
Both detailed and able to see the big picture
A bit about what you’ll be doing
Detailed management of multiple, concurrent projects
Improve delivery operations to streamline and provide continuous efficiency
Plan project/program implementation from scoping to milestones and deliverables to implementation and embedding
Create, support, and review work plans, delivery schedules, and statements of work
Identify risks early and implement mitigation strategies
Hire and motivate staff
* If you have the resourcefulness, solutions-orientation, and smarts to work with some of the biggest companies around, then NeuroLeadership Institute may be the place for you

Please email your resume to careers-emea@neuroleadership.com and mention “Client Experience Director” in the subject line.#

PS- To make sure we hire the people best suited to our culture, we’ve designed intensive, task-based selection process so be prepared to work hard to earn this opportunity!


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