LUMA

Job Summary: Coordinating the professional and efficient guest/member registration and account management as they relate to member needs. Act as a liaison between the Housekeeping and Facilities department.

Administrative Responsibilities:
o Must possess strong communication and ability to delegate tasks to team members.
o Ascertain departmental training needs in an effort to further develop SOPs as business needs change/arise.

General Responsibilities:
o Being comfortable in conversing with members, guests and potential members regarding Neuehouse events, various programs, and amenities offered.
o Must be a positive and articulate ambassador of the Neuehouse project/brand.

Job Requirements:
o Outstanding customer service experience.
o Excellent communication skills, written and oral.
o Excellent guest service skills.
o Ability to work a flexible schedule including weekends, evenings, and holidays as needed.
o Ability to be a practice critical thinking with a tremendous attention to detail; understand and anticipate all guest needs; remain calm and posses ability in resolving issues and the ability to provide exceptional supervisory skills.
o The ability to work cohesively with team members.


Meet Some of NeueHouse's Employees

Jessica W.

Membership Manager

As Membership Manager, Jessica cultivates a community of creatives at Neuehouse's exclusive Madison Square location, ensuring members have fantastic experiences while they work.

Carlos I.

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Responsible for feeding every need while members work and play, Carlos coordinates The Canteen's staff—serving up everything from breakfast to cocktails, from open to close.


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