LUMA

Job Summary: Coordinating the professional and efficient guest/member registration and account management as they relate to member needs. Act as a liaison between the Housekeeping and Facilities department.

Administrative Responsibilities:
o Must possess strong communication and ability to delegate tasks to team members.
o Ascertain departmental training needs in an effort to further develop SOPs as business needs change/arise.

General Responsibilities:
o Being comfortable in conversing with members, guests and potential members regarding Neuehouse events, various programs, and amenities offered.
o Must be a positive and articulate ambassador of the Neuehouse project/brand.

Job Requirements:
o Outstanding customer service experience.
o Excellent communication skills, written and oral.
o Excellent guest service skills.
o Ability to work a flexible schedule including weekends, evenings, and holidays as needed.
o Ability to be a practice critical thinking with a tremendous attention to detail; understand and anticipate all guest needs; remain calm and posses ability in resolving issues and the ability to provide exceptional supervisory skills.
o The ability to work cohesively with team members.


Meet Some of NeueHouse's Employees

Naz O.

Luma

Naz prepares NeueHouse’s workspaces and services—from setting up conference rooms to fulfilling technical requests. As the main point of contact for every guest, she always remains available and accessible.

Jessica W.

Membership Manager

As Membership Manager, Jessica cultivates a community of creatives at Neuehouse's exclusive Madison Square location, ensuring members have fantastic experiences while they work.


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