F&B House Manager

Job Title: F&B House Manager

Reports to:  Head of the House 

Job Summary:  Responsible for the management of all areas, including the Front Desk, Counter, and Conference Rooms.  In addition, responsible for overseeing the F&B related aspects of events, both NH-programmed and private events.  

Must represent Neuehouse as an ambassador of hospitality, warmth and grace in all interaction with our members and their guests.

Specific Duties:

House Manager, responsible for:

  • Training of new hourly team members.  Responsible for instilling (and maintaining) our brand of hospitality in all new hires, as well as ensuring that new staff gains a complete and accurate understanding of our food & beverage knowledge and membership credo.
  • Daily supervision of House team, with emphasis on achieving gracious and efficient service at all times.  Our service must be on par with the best programs in the city.  
  • Must maintain quality control on all food and beverages, to ensure the highest level of member/guest satisfaction.
  • May be responsible for design input for Counter and Front Desk, such as menu boards, gallery tables and related areas.
  • Responsible for proper F&B mise-en-place for all conference rooms.  Responsible for set-up of all scheduled conferences, as well as maintenance and clean up of the same.
  • Responsible for the general organization and tidiness of all work/lounge/service areas.  These include, but are not limited to:  the Counter, all ‘library tables’ and soft seating, the cellar space and upper floors.
  • Work closely with the Executive Chef and GM to ensure that the Counter food service areas/storage are maintained for orderliness, safety and health standards.

Events Related Responsibilities:

  • Communicate with client re beverage order, specifically: assist with wine selections.  Must have solid working understanding of wine list, varietals, etc.
  • Order wine/beer/beverage for events, coordinating with Events Department Assistant Managers.
  • Assist caterer (or Chef) in set up of catering equipment/rentals.
  • May be responsible for ‘day of’ event management: organize and direct F&B staff, lead service meeting, supervise flow of service.
  • May be responsible for organizing rentals for pick up.

Administrative Responsibilities:

  • Managing and Overseeing key member accounts
  • Payroll/HR
  • Staff Scheduling
  • Acting as a point person for all front of house matters
  • Maintaining accurate member descriptions in NH Member Portal
  • Ensuring that POS sales are accurately entered and accounted for, and to ensure that any requested reports are entered and/or run daily.  Ensuring that all credit card batches from Counter are run daily, and that any payment issues are handled quickly and accurately. 
  • Responsible for daily/weekly cash deposits (Counter).
  • Responsible for batching and coding all service-related beverage invoices and ensuring that they are entered into system.  Responsible for transport of all AP invoices to accounting on weekly basis.

General Responsibilities:

  • Superior leadership abilities, clearly spelling out requirements, providing support when needed and holding team members accountable
  • Being comfortable in conversing with members, guests and potential members regarding NeueHouse events and our various programs and amenities. 
  • Must always be a positive and articulate ambassador of the NeueHouse project/brand.
  • Demonstration of strong communication and delegation skills 
  • Ascertain departmental training needs in assistant to develop SOPs where needed.


  • Stong Leader
  • Highly organized
  • Able to flourish while working against deadlines
  • Ability to coordinate and oversee multiple tasks simultaneously.
  • Excellent interpersonal skills

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