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NetApp

Information Systems Engineer

Research Triangle Park, NC

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

As an Information Systems Engineer you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.

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This is a 2nd shift position

Job Requirements

The Command Center Operations group is part of NetApp's IT function and is responsible for a wide range of foundational and infrastructure technical expertise. As a part of a team, you will help to ensure that team objectives and operational goals are met.
Essential functions:
• Provide specific technology operations support during assigned shift. Handle incident tickets, speak with end-users, work on problem tickets, perform proactive maintenance, and resolve critical operations issues rapidly and effectively.
• Properly update all tickets using established documentation standards to ensure issues are well documented, stakeholders are informed, and issues are closed.
• Follow all operational processes from high level processes such as incident and problem management to specific processes like hardware decommissioning and escalations.
• Strictly adhere to all Change Control processes and rules to prevent unexpected outages.
• Problem diagnosis and resolution.
• Ensure client satisfaction and client management.
• Reporting to customers and management on status, resources needs, and projected outcomes.
• Good oral and written communication skills.
• Ability to work collaboratively with other Command Center team members to support deadlines; ability to work independently as well.
• Strong aptitude for learning new technologies and understanding how to utilize them in an operations environment.
• Ability to follow standard operational principles and practices and use software management tools appropriately.
• Creative approach to problem solving.
• Ability to handle multiple tasks concurrently with competing deadlines.
• Willingness to work shifts, some of which are off hours or on weekends or on holidays

Technical Skill Requirements
• Excellent knowledge of Unix Operating systems (RHEL, Solaris), Virtualization technologies such as VMware and Docker, and container technologies such as Kubernetes, OpenShift, or Rancher.
• Excellent understanding of NFS, SSH , SCP , FTP, SUDO, TCP/IP, DNS, DHCP, SMTP, NIS, and NTP functionality.
• Experience using Shell scripts or Splunk to collect logs entries and the ability to interpret the output.
• Experience working with any commercial performance and system monitoring tools such as Zenoss.
• Experience using Ansible to manage an Enterprise IT environment.

Responsibility and Interaction:

• Responsibility:
o The types of tasks this individual is responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.

• Interaction:
o This individual interacts primarily with Staff to Director level employees within the function, and the technical team on assigned shifts. There may be communication with employees in other functions as required.
o General direction is provided on operations work, and detailed direction is provided on complex outages and high priority tickets; as well as on-going review of activities and priorities.
o The ideal candidate will be an important contributor or lead on existing IT operations teams.

Education

• A minimum of 3 years of experience is required; 4 to 5 years of experience is preferred.
• An associate's degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
• Demonstrated ability to have completed multiple, moderately complex technical tasks.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Job Segment: Information Systems, Medical, Engineer, Electrical, Systems Engineer, Technology, Healthcare, Engineering

Job ID: netapp-708323300
Employment Type: Other

This job is no longer available.

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