Route Operations Leader

    • New York, NY

As the nation's leading bottled water company, Nestlé Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we're also committed to developing our people - enabling them to make the most of the many elements that help them to succeed.

Nestlé Waters consists of five business units: Corporate, Commercial, Supply Chain, Technical & Production and ReadyRefresh by Nestlé. Whichever one of these areas you choose to join, you'll find yourself collaborating with a highly talented team on work that's challenging, engaging and incredibly rewarding. You'll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It's a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions - all while delivering healthy hydration to millions of customers.

ReadyRefresh by Nestlé is one of the most visible parts of the Nestlé Waters business, delivering healthy hydration to customers where they need it most. It's another example of how we are committed to helping people maintain a healthy lifestyle. You've no doubt seen our trucks on the road, on their way to bring our water to thirsty consumers. Our drivers and unit leaders are the backbone of the ReadyRefresh team. By joining this fast-growing area of our organization you'll have the opportunity to share in our mission with a real sense of ownership and the freedom to succeed in your role. It's a chance to apply your skills and experience to work that's as challenging as it is rewarding. Whether collaborating as team to deliver superior customer service or making a lasting impact with your individual accomplishments, you'll be an essential and valuable element of our success. We'll make sure you receive the support, benefits and development you need to build the perfect career.

We are currently seeking a Unit Leader to be located in New York, NY, and report to the Customer Operations Manager. The Route Operations Leadership role provides coaching, development and leadership to front-line Route Sales employees, as assigned to his or her team or area of service (branches). Roles that report to the Route Sales/Operations Leader include Route Sales Representative (RSR), Direct Sales Delivery RSR, Route Training Mentors and Route Relief Specialists.

Key responsibilities include but are not limited to the following :

  • Organizing and leading morning team meetings to motivate teams to execute a method of operation that meets our high delivery service standards and puts emphasis on customer satisfaction
  • Managing a group of 8-14 direct reports (in remote locations span may be less and responsibilities broader in nature)
  • Provides daily leadership and coaching to motivate and engage Route Sales Delivery Drivers (RSR's), Drinking Water Systems Technician, Coffee RSR, Direct Sales Delivery RSR's, Route Trainers and Route Relief Specialists
  • Provides training & development, skill building, and support/motivation activities to assigned team and individual direct reports (conducting morning huddles, work-with observations, and learning sessions) to develop a high-performing teams that consistently achieve our customer service, sales, and product distribution goals (profitability targets)
  • Ensuring ongoing execution of daily customer service commitments and ensures customer satisfaction to care for recovery when delivery problems arise
  • Enforces and teaches direct reports about Nestle Waters safety standards and drives accountability for safe delivery and driving behaviors
  • Establishes the expectations for individual and team performance by hosting performance review sessions, manages score-card performance discussions for upselling goal achievement, and demonstrating adherence to company policies and procedures
  • Provides support, participation, and personal leadership in achieving market goals, sales targets through team scorecard achievement, and executing initiatives as prescribed and ensures strategic company focuses are shared
  • Demonstrates commitment to talent management and staffing by participating in candidate interviews, hiring calibration sessions, and onboarding of new team member additions
Key qualifications include:
  • Alignment and commitment to NWNA's Aspirations & Beliefs (core values)
  • Capacity, confidence and influence in leading individual & team goal attainment
  • Previous internal experience to include Route Sales and leadership roles
  • Previous direct sales (B2B) is desired, capability to teach selling skills is required
  • Written & verbal communication skills, ability to set clear expectations with direct reports
  • Ability to create accountability in direct reports, through quantitative and qualitative goal attainment
  • Able to provide training & development to direct reports, coach performance
  • Competent in Performance Feedback processes (verbal/written documentation) & delivery
  • Ability to analyze data to evaluate and coach team members towards performance improvement
  • Capacity to organize workflow, define activities and meet commitments
  • Passion to coach direct reports via daily interaction and work-with's on-route (target 3 per week)
  • Team player, collaborative leader, and problem solver
  • Possesses exceptional work ethic, energy, and drive
  • High school required, college degree preferred

To our veterans and separated service members: you are at the forefront of our minds as we recruit top talent to join Nestlé. The skills that you have gained while serving our country, such as adaptability, agility, and leadership, are aligned with the skills that we look for when we think about what success looks like at Nestle. We hope that you will consider sharing in our mission and purpose to enhance quality of life and contribute to a healthier future.

Nestlé Waters North America is the nation's leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestlé Pure Life, S. Pellegrino, Perrier and Acqua Panna. We're passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship - most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you'll receive a competitive total rewards package - something that will provide you with the support you need to thrive both inside and outside of work. It's not just the work that you'll find fulfilling here though. As you build a career with us, you'll receive exactly the kind of benefits you'd expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestlé Waters?


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