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Navy Federal Credit Union

Summer Associate Internship (Network Infrastructure Services Engineer)

2 months agoPensacola, FL


The Network Infrastructure Services (NIS) team is comprised of:

  • Campus & Data Center Engineering - Design, engineer, and initial implementation solutions for data center and campus.
  • Edge Engineering - Design, engineer, and initial implementation solutions for edge connectivity including cloud and vendor-hosted services integration

The NIS team, along with the Network Delivery Services (NDS) team, make up the Network Infrastructure and Engineering (NIE) team. This complete team is designed to allow more focus on network services by segmenting teams into infrastructure services and delivery services instead of by technology. There are new on-call rotation, engagement, and escalation procedures; thereby necessitating the need for new groups for email, ServiceNow, and on-call rotation.

The two main roles and responsibilities of NIS include:

  • Campus & Data Center Engineering
  • Responsible for engineering appropriate and flexible solutions for data center and campus environments
  • Responsible for enhancing service offerings related to data center and campus environments.
  • Responsible for documenting infrastructure for turnover to NDS teams.
  • Edge Engineering
  • Responsible for engineering edge connectivity including internet, WAN, cloud, and establishing vendor connections.
  • Responsible for enhancing service offerings related to edge environment requirements.
  • Responsible for documenting infrastructure for turnover to NDS teams.

Both roles represent dedicated architecture and engineering teams to serve Edge, Data Center, and Campus:

  • Partner with Product Strategy and development, as well as peer Engineering teams to evolve network services ahead of strategic demand.
  • Group subject matter experts on Network Engineering disciplines to collaborate and produce best-of-breed designs for implementation.
  • Focus on large projects and programs to remain isolated from operational duties.
  • Review of new and emerging technologies.

The Summer Associate will provide professional execution of day-to-day tasks and special projects while working within established NFCU standards and guidelines. The Summer Associate will help manage our Information Management Systems that monitor network services and activities.

The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or later.


  • Provide ServiceNow documentation support
  • Analyze ServiceNow reports, aggregate and collect data metrics
  • Maintain ticket and workflow status
  • Implement improvements in ServiceNow dashboard reporting
  • Identify opportunities for process efficiency or automation integration
  • Assist and collaborate with various levels of staff to accomplish tasks/assignments
  • Perform research and analysis; may include quantitative and/or qualitative analysis
  • Maintain professionalism in all interactions, placing member service as a priority
  • Provide comprehensive day-to-day operational support
  • Perform other duties as assigned


  • Currently pursuing a graduate degree in Computer Science, Software Engineering, or other related degree
  • Understanding of Network Engineering Principles:
  • OSI Model
  • Enterprise LAN/WAN/Data Center Topologies
  • Familiarity with SAN/NAS Technologies
  • Familiarity with deployment lifecycles
  • Operational knowledge of Cisco CLI and GUI environments
  • General knowledge of routing protocols
  • Progress towards Cisco or equivalent certifications
  • Effective interpersonal, verbal, and written communication skills
  • Gather requirements from subject matter expertise
  • Effective research, analytical, documentation, and problem-solving skills
  • Effective skill in maintaining accuracy with attention to detail and meeting deadlines
  • Effective organizational, planning, and time management skills
  • Ability to work independently and in a team environment with changing priorities
  • Ability to learn new skills quickly with guidance as needed

Hours: Monday - Friday 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.

About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Client-provided location(s): Pensacola, FL, USA
Job ID: Navy_Federal_Credit_Union-14052-OTHLOC-300000025810540
Employment Type: Other