ETS Analyst I (Department Database Products)

Overview

To compile, research, analyze and document data, requirements, workflow/ processes, functionality and or controls for respective ETS group. To develop and evaluate information, and prepare recommendations based on analysis for use in decision making. To support the respective ETS group's functions, projects and activities. Work under the direction of higher level analyst or management.

Responsibilities

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Interpret results of analysis; present recommendations, including alternatives and implications
• Collaborate with other business units to analyze and improve processing procedures and resolve problems
• Analyze changes in policies, procedures and products; determine the impact on the group functions
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
• Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented and satisfied
• Monitor and analyze key performance indicators, and establish processes and methodologies for preventative
• Compile, review and prepare data to be used by analysts and management in the analysis of operations, services and products
• Analyze information to produce analytically driven inferences and hypotheses to generate actionable recommendations
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Ensure compliance with Navy Federal Credit Union ETS standards and best practices
• Performs other related duties as assigned

• Exposure to automation techniques, tools, or frameworks to streamline business or IT processes
• Interest in or basic understanding of AI concepts and their potential to drive business insights
• Ability to analyze data to identify automation opportunities and recommend solutions
• Willingness to learn new technologies to support automation initiatives
• Experience working and participating in cross-functional, multi-dimensional teams and projects
• Ability to work independently and in a team environment
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Basic research, analytical, and problem solving skills
• Basic organizational, planning and time management skills
• Basic skill communicating with all levels within an organization
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective verbal and written communication skills
• Basic skill analyzing and organizing problems or work processes for technical solutions
• Bachelor's Degree in Business, Computer Science or other related field, or the equivalent combination of education, training or experience

• Knowledge of Navy Federal's services, products and functions
• Experience working in an IT environment
• Knowledge of Navy Federal business processes and applications