POSITION TITLE: Phlebotomy Manager (In-Office)
POSITION LOCATION: Remote, USA - Texas OR Central US preferred
POSITION SUMMARY:
The in-Office Phlebotomy Manager assists in overseeing Natera's in-office phlebotomy program as the primary contact for field-based phlebotomy team.
PRIMARY RESPONSIBILITIES:
- Assist with managing all in-office Natera phlebotomists:
- May include staffing phlebotomists for offices, onboarding, training, performance documentation, ad hoc site coverage, and management of in-office phlebotomy staff
- May require ongoing spot check-ins of phlebotomists in various cities, to ensure ongoing quality of practice and patient management skills
- May require personal approach for staff retraining and education to address personnel skills deficiencies, including possible performance improvement plan management
- Assist with phlebotomy program management:
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- Monitor in office draw volume
- Monitor and address customer feedback to ensure a positive patient experience
- Manage small escalations, as needed, related to in-office draws
- Manage scheduling for in-office phlebotomists
- Ensures continued and open communication regarding draw status and completion
- Focus on growing in-office phlebotomy program
- BS/BA degree in biology or related field
- 5+ years high level customer care experience
- Nationally certified in phlebotomy and/or registered nurse
- General understanding of phlebotomy services and program management
- Excellent communication skills
- Ability to work with cross-functional teams
- Ability to learn and embrace online tools for effective program management
- This position is/can be remote
- Must be able to join e-meetings, communicate and work effectively if remote
- Travel will be required: 50-75% travel
Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits. Healthy catered lunches, Premium snacks and beverages, Onsite gym with cardio and weight-training equipment, Game room with satellite TV, Onsite dry cleaning and alteration service with pick-up and delivery, Employee-organized sport leagues, Happy hours and BBQs, Generous Employee Referral program.
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
POSITION LOCATION: NOTE THAT THIS POSITION IS REMOTE AND CAN WORK FROM ANYWHERE IN THE US
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