Customer Service Specialist - Italian

We are The Mobile Bank.

Our vision is to build a bank the world loves to use.

Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has over 500 employees and 2 million customers in 24 countries. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

Once here you will?

  • Support our customer
    You’ll be the frontline of our bank to the Italian speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best in class experience. However you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.
  • Improve our product
    No one knows the customer better than you - so you’ll also be key in relating customer feedback internally. Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.
  • Parli italiano?
    As we grow across European markets, we are looking for native speakers to help improve our user experience in each country. As one of our Italian facing specialists, you’re an ambassador of our product there - our Italian connection in Berlin.

What you will bring along

  • Experience in customer service or customer facing roles preferred
  • Experience with CRM tools preferred
  • Excellent communication skills and a friendly demeanor 
  • Ability to work under stressful and testing situations with customers
  • Native level fluency in Italian and Business English in both written and verbal communications required 
  • Can do attitude, willingness to learn and reliability are essential to your success in this role! 

What we offer

  • Competitive salary
  • Excellent employee benefits including premium black card, BVG transportation ticket subsidy, Urban Sport Club subsidy, Brown Bag Lunch, Pizza Friday and more - take a look at our careers website
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Keep up to date with our InsideN26 Magazine

Sound good? Send us your application online, and we’ll get back to you soon

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