Practice Director

In order to support our rapid growth and reach the next level of scale, we are currently seeking an exceptionally talented consulting leader to drive and manage the consulting business in our ANZ, North region. Located in our office in Sydney, the Practice Director of Services will be the go-to business leader accountable for all aspects of Professional Services, including services delivery of customer engagements, methodology development, practice building, and operations. Reporting directly to the Regional VP of Services, you must be truly passionate about getting your hands dirty and delivering meaningful, lasting customer business outcomes on time and on budget. You will embody a thought leadership and evangelist mentality to help our customers see the enormous value in our talent and methodologies our Services team brings to them.

Goals for your first three months:

30 days:

  • Internalize MuleSoft’s outcome-based sales and delivery methodology
  • Build a services business plan for the region and actively represent services in the broader cross-functional plan
  • Establish and start executing a hiring strategy to grow the team

60 days:

  • Execute on the business plan, driving accountability within and across functions
  • Actively participate in success execution as a mentor, coach and executive sponsor
  • Drive successful delivery of engagements as measured by customer satisfaction (CSAT) score
  • Refine consultant career paths and advise an inherited large team of seasoned constants on their growth trajectory
  • Build executive relationships and proactively manage customer outcomes, escalations, and overruns

90 days:

  • Collaborate with other teams to transform and drive to the next level the outcome-based delivery methodology
  • Harvest lessons learned and ensure that best practices are documented and shared within and beyond the team while also contributing to methodology and other areas of the practice

The ideal candidate will have:

  • A strategic business leader that understands the importance of leading by example, and being a player and a coach
  • Extremely collaborative and has ability to gain trust from internal and external functional leaders
  • An experienced Professional Services leader and a subject matter expert in managing a practice
  • Extremely strong consulting background in a top tier system integrator firm or high growth enterprise software vendor
  • Prior hands-on consulting experience in the integration or middleware space preferred
  • Embodies operational excellence when it comes to bookings and utilization forecast, contract terms, etc
  • Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike
  • Foresight to anticipate approaching growing pains and wisdom to build your own vision for what this role should evolve into as MuleSoft experiences explosive growth

About Our Benefits:

  • Equity and generous Employee Stock Purchase Program
  • North Sydney office, close to public transport
  • Regular catered lunches and a fully stocked kitchen
  • Private family health insurance
  • Annual MeetUp, our company-wide offsite to learn, grow, and connect

 

 

 


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