Integration & API Support Engineer

MuleSoft’s Customer Support team is seeking an exceptionally talented contributor with a passion for researching complex technologies and a track record of high customer satisfaction to help team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers.

As an Integration and API Support Engineer, you’ll find yourself researching new technologies every day including Web Services, HTTP, JMS, and many types of Enterprise Software and Software-as-a-Service. This role will give you an opportunity to build expertise in numerous bleeding-edge technologies and to fast-track your career towards customer facing technical roles, and your successes will have impact across the company.

What you’ll achieve:

3 months:

  • Hit the ground running, get to know the main Anypoint products, the support process and tools
  • Become familiar with the different cross-functional teams working with our prospects and customers and become a certified MuleSoft Developer

6 months:

  • Expand your Anypoint products knowledge while addressing customer inquiries and triaging issues
  • Complete the Advance Anypoint Platform Developer training
  • Full member of our support team, capable in handling inquiries and problems of all MuleSoft Anypoint products, delivering outstanding service for MuleSoft customers, and completing your on-ramp process with an Anypoint Support Engineer certification

What you’ll need to be successful:

  • Bachelor’s degree in CS or equivalent industry experience
  • Understanding of Internet technologies and protocols such as HTTP and FTP
  • Experience in software development and concepts, including debugging (e.g. against Java APIs)
  • Experience with SOAP, REST and/or Web Services
  • Solid experience providing technical solutions development for enterprise software or hosted high-tech services using JEE and/or JSE framework 
About MuleSoft, a Salesforce company
 
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.
 
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Meet Some of MuleSoft's Employees

Dana R.

Account Development Representative

Dana’s role is to partner with MuleSoft’s Sales Team to drive new business. She collaborates with account executives to determine opportunities in the market to sell MuleSoft and help transform those organizations' businesses.

Ashley J.

Product Manager

Ashley oversees the core services of MuleSoft’s Anypoint Platform. He works with a team of engineers to build the product in ways that allow other teams to do their jobs most efficiently.


Back to top