Engagement Manager

About The Position:

As a MuleSoft Engagement Manager (EM), you will manage services and training engagements of all sizes to successful completion. You will also work with the account team and the client business team to gather requirements and to help define specifications for all implementations, as well as with partners and SI's to ensure that customer projects are delivered successfully.

As an EM, you are accountable for positioning, developing and closing services and training agreements with new and existing customers accounts in close collaboration with the sales team. This position is an opportunity for you to establish yourself as a trusted advisor to our prospective customers and to be an integral member of our revenue generating and customer success teams (i.e. sales, services, marketing, customer account management, etc.).

Position Deliverables:

  • Project and/or program management
  • Escalation management
  • Statements of work, proof-of-concept proposals, project plans, task deliverables, developed with exceptionally high levels of quality and customer satisfaction
  • Identifies follow-on sales opportunities in assigned accounts and may participate in the sales process
  • Manages business and technical issues as they arise and ensures a speedy resolution
  • Drives project assignments and cross-functional project resource alignment by ensuring all projects are appropriately staffed and resources are fully booked
  • Sets weekly status agenda, facilitates status meetings and coordinates creation of weekly status report for distribution to management
  • Travels up to 80% of the time (can be higher depending on customer profile)

About You:

  • Experience and working knowledge with SOA, ESB, JMS messaging, transaction, XML and/or web services and integration technologies
  • Works under minimal direction, utilizes program and project management skills to plan, tracks and executes on program goals including scope, status, budgets and timelines
  • Experience responding to functional and technical elements of RFIs/RFPs
  • Experience in a team selling environment
  • Proven ability to grow and close services deals
  • Proven ability in working complex solution sales cycles from start to finish with a demonstrable track record of successful bookings
  • Understanding of high-performance database management software, enterprise hosted/SaaS and or CRM
  • Knowledge of Spring, Maven and related frameworks and technology is beneficial
  • Have a deep understanding of enterprise technologies and business context
  • Outstanding attention to detail, follow through and teamwork
  • Excellent verbal and written communication skills
  • Expertise in creating outstanding RFP responses
  • Self-starter attitude with the ability to work in a dynamic environment
  • Must have visa eligibility to work across EMEA

About Our Benefits:

  • Equity and generous Employee Stock Purchase Program
  • Pension Plan and Life Insurance
  • Regular catered lunches and a fully stocked kitchen
  • Annual MeetUp, our company-wide offsite to learn, grow, and connect
  • 25 days holiday




Meet Some of MuleSoft's Employees

Tracy T.

Team Lead, Account Development

Tracy coaches, trains, and provides continuous sales education for her MuleSoft Account Development Representative Team. She executes on finding qualify opportunities that result in closed won business.

Shuba S.

Manager, Solution Consulting

Shuba manages MuleSoft’s West Coast Solution Consulting Team, helping create innovative integration solutions for customers to enable their business transformation.

Back to top