Delivery Executive, West Region

MuleSoft is on the hunt for a dynamic, customer-facing Delivery Executive to own and manage large-scale programs ($1M+). The Delivery Executive focuses on providing leadership and guidance for our customer’s transformation strategy by managing and executing complex implementations (cloud, on-premise, or hybrid) with a complete focus on customer success. This role requires a combination of deep subject matter knowledge and program management expertise. The ideal candidate will have had recent customer-facing experience driving transformation at scale.

What you’ll achieve:

3 months:

  • Ramp up on the MuleSoft’s CIO narrative, product value proposition, and outcome-based delivery approach, while establishing credibility within the organization; during this time you will come to understand the Service team's operational processes while proactively partnering with Engagement Managers to get up to speed regarding ongoing customer engagements in your regions
  • Shadow ongoing deliveries and take ownership of specific customer work packages, in tandem with existing Delivery Managers
  • Participate in sales and planning cycles, assisting with the creation of integrated program plans
  • Lead and manage all aspects of a transformational program end-to-end by developing and managing customer relationships and developing a communications cadence with key customer stakeholders at the executive level
  • Drive the planning and design of new deliveries in concert with account teams

12 months:

  • Drive large-scale programs based on the core pillars of MuleSoft’s approach:  business outcomes, technology delivery, and organizational enablement
  • Manage concurrent and interdependent work streams centered on the above core pillars
  • Provide deep subject matter expertise related to MuleSoft’s API-led connectivity and agile development methodologies; Mentor and coach Customer stakeholders in a consultative manner
  • Drive accountability across all parties involved (MuleSoft, Customer, Partner, subcontractors, 3rd party software and services providers)
  • Core project management:  proactively manage program budget, resources, risks, communication, and governance  
  • Planning and strategy:  work as part of an integrated account team to map project deliverables to the broader business outcomes and strategic objectives of the account
  • Thought leadership:  codify and continuously improve best practices for Delivery Excellence while coaching and mentoring others in a high-touch fashion

What you’ll need to be successful:

  • A proven track record of mastering project delivery management, leaving your customers extremely happy and wanting more
  • Enterprise software consulting background with top-tier vendor or systems integrator
  • Familiar with agile and waterfall methodologies
  • PMP and/or SCRUM certified
  • Ability to rapidly switch contexts and drive multiple work streams in parallel in a very fast-paced environment
  • Relentless focus on customer satisfaction and business outcome
  • Detail-oriented, analytical, reliable, and accountable
  • Familiar with NetSuite OpenAir or similar PSA tools
  • Familiar with enterprise integration projects  
  • The ability to travel up to 75%, as necessary 
About MuleSoft, a Salesforce company
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or

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