Business Outcomes Consultant

MuleSoft's phenomenal growth runs on our success at acquiring new customers. We are looking for strategic, sales-focused, and results-driven people to work on our most important accounts during the sales cycle. As a Business Outcomes Consultant, you will be paired with a Business Outcomes Technical Consultant to help drive new customer acquisition through the delivery of Business Outcomes Engagements. You will identify the customer’s current pain points, determine how MuleSoft can solve those pain points, and deliver/present a compelling case to senior executives that demonstrates how MuleSoft can enable them to drive to true business outcomes.

This highly visible role will enable you to be a part of the selling account team on the most important accounts at MuleSoft, build expertise in consultative selling, and engage senior executives on their most pressing issues. In addition, this role will be on the ground floor in helping to build a new critical function/capability at MuleSoft. 

What you'll achieve:

3 months:

  • Learn and be familiar with MuleSoft solutions, positioning, competition, and product suite; internalize MuleSoft customer business outcomes success stories and the existing best practices for conducting these business outcomes engagements
  • Begin executing business outcomes engagements
  • Be fully ramped, executing business outcomes engagements and providing support and expertise to account teams you are not directly working with
  • With a technical focus, recommend what the company would need to do to drive new customer acquisition

12 months:

  • Own the full Business Outcomes Engagement (paired with the Business Outcomes Technical Consultant) at each priority prospect including scoping the approach, conducting the executive and team interviews, running workshops, and presenting the recommendations to the company executives
  • Own a benchmark database to house both recommended and realized outcomes and work with customer success managers to gather realized outcomes to use as a basis for the recommendations
  • Develop standard approaches to these engagements including process, interview guides, tools, and presentation templates
  • Be the expert and mentor to account teams; for accounts that require this work to be done by the account team (Account Executive and Solutions Consultant), provide training and expertise to help them be self-sufficient with a lighter weight version of these engagements

What you'll need to be successful:

  • 3-4 years of experience at a consulting firm post-business school (strategy and/or IT consulting preferred)
  • Exceptional interpersonal skills, written skills, and presentation skills
  • Proven track record of both engaging and challenging senior executives with a strong point of view
  • Ability to understand customer pain points, how to build recommendations/actions to solve those pain points, and how to measure the impact
  • Previous experience with open source solutions or with an annual subscription sales model is a plus
  • Willingness to travel in order to spend significant time onsite with strategic customers
  • Self-starter with a strong track record of achievement
  • Excited about immersing yourself in a customer’s business and connecting the dots to how MuleSoft can truly impact the business
  • Eager to contribute beyond your role and help to build this function from the ground up
  • Passionate about technology: a natural, credible evangelist who is experienced in translating that passion into business impact for customers
About MuleSoft, a Salesforce company
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or

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