Technician Field Services, Analyst / Officer

    • Los Angeles, CA

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.

Summary:

Provide IT support to multiple sites in a territory or geographic region. Resolve incidents with PC, LAN/WAN hardware, software and applications within the organizations computing environment. This position ranges from mid to senior level technician for all aspects of the job.

Major Responsibilities:

  • Support and maintain computer systems, desktops, software, hardware and applications for multiple site locations in an assigned region.
  • Responsible for critical work and/or complex projects performed within a broader technical and business context.
  • Install, configure, test, maintain, monitor and troubleshoot end-user and network hardware, peripheral devices, printing/scanning, video conference equipment, software and other products to deliver optimal performance.
  • Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations and closing incidents within allotted SLA.
  • Provide technical advice, guidance and training to end-user base.
  • Follow the Change, Release, Incident, and Problem management policies.
  • Analyze and troubleshoot complex incidents.
  • Evaluate and implement solutions utilizing best practices.
  • Provide change management documentation and perform preventative maintenance tasks.
  • Participate in project meetings and provide project related support including PC deployment, refresh, equipment upgrades and application deployment.
  • Collaborate with technology teams to ensure efficient operation of the organizations computing environment.


Qualifications:

  • Requires technical knowledge, training and understanding of all the position requirements. Functions include but not limited to supporting Windows OS, MS Office/O365, end user computer systems, hardware, software, application, MDF/IDF, VoIP, network, WLAN, server, BYOD and VDI.
  • Experience in troubleshooting, installation, system maintenance, incident management, change management, customer service and support.
  • Typically possesses a minimum of 3 to 5 years of relevant work experience.
  • Bachelor's Degree or equivalent combination of education, training and work experience.


The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.


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