Consumer Lending-Payment Processing Manager

    • San Diego, CA


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we're 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

CI Payment Processing Manager

Job Summary:
Reporting to Consumer Loan Servicing Director, the Payment Processing Manager is responsible for defining and directing the activities for cash and payoff processing activities. The Payment Processing Manager is also responsible for the development and implementation of projects targeted to improve the Servicing Department's performance and productivity. This includes determining the feasibility of continuously improving and automating the Bank's processes for efficiency. The Payment Processing Manager is responsible for preparing staff appraisals, conducts evaluation and counseling sessions, recommends merit increases and promotions, conducts interviews with potential candidates and performance manages staff members. Direct Reports: approximately 10 to 20

Major Responsibilities:
50% - Oversee Daily Activities in the Payment Processing Unit: Oversee the payment processing function including all types of payment mediums (e.g., check, ACH, Wire, Western Union, etc…) and channels (e.g., Lockbox, Branch, Pay-by-phone, etc…) and returned items. Perform communication in regards to disruptions in cash processing or payoff processing to other departments dependent on the Payment Processing work. Monitor daily advances and bill record maintenance. Payment and Stop Files: Oversee the transmission of the payment and stop files to ensure that files are current and have been generated/received by the appropriate parties. Payment Processing: Oversee the Payment processing functions to ensure processing is performed in accordance with the terms of the note, is accurate, timely, and adheres to regulatory/agency guidelines. Manage the processing of items in the suspense queues as well as implementing processes to reduce suspense. Monitor and Control: Understanding of industry standard payment monitoring and control structures (e.g., segregation of duties, establish control points). Servicing Released and Loan Sales Transfer Processes: Oversee service released loans and the loan sales transfer processes to ensure that the payments and or payoffs are directed to the appropriate owner at the appropriate time.

30% - Manage and Support Special Projects
Projects and Acquisitions: Manages multiple integration efforts. Responsible for ensuring the development, training and implementation of existing and new delivery systems is performed within established requirements, time and budget constraints. Process Improvement: Identify and implement opportunities (process and system) to gain efficiencies within the payment processes. Must have ability to quickly design new processes to meet changing regulatory needs.

20% - Performance Management and Administration Performance Measurements and Leadership: Establishes criteria to measure performance. Provides leadership and direction to users and staff in presenting ideas, obtaining concurrence and commitment, and resolving conflicts associated with projects and daily tasks. Staff Development - Evaluates staff's performance and helps them improve their project management skills. Prepares staff appraisals, conducts evaluation and counseling sessions, recommends merit increases and promotions, conducts interviews with potential candidates and terminates staff members, as needed. Administration: Determines the most effective organization structure and specific responsibilities within that structure for the department. Publishes status reports for management of major activities. Prepares audit responses, special project reports and project implementation reports. Financial Planning - Assists in formulating the long range financial plan proposal (Budget) based on current and anticipated growth rate, staff development, changes affecting the department. Internal and External Contacts - Internal contact occurs on a weekly to daily basis contact with direct manager, division managers, department managers and staff. External contact occurs on a weekly basis with Top Management and peers of other companies, and vendors. Audits: Interface with auditors and ensure that the controls and processes in the operations will meet audit requirements.


Additional Information:

B.A. or B.S. degree required, preferably with a concentration in Accounting/Finance. This position typically requires 5 to 7 years of non-supervisory payment process experience and at least 4 years of supervisory experience as a manager. Strongly prefer MSP servicing software experience.

Communications and Supervisory: This position requires excellent organization, planning and interpersonal skills, along with experience with acquisition integration, service released activities, cash flow and process transformation. The ability to effectively delegate tasks and responsibilities to the appropriate individuals and instill a sense of confidence both within and outside of the department by effective leadership is required.

Bank Policies: A thorough knowledge of the Bank's policies and procedures and a thorough knowledge of performance appraisals, counseling procedures, merit and promotion guidelines, and hire and termination procedures are required.

Desktop Software: Excellent MS office suite skills, including Word, Excel, Project, PowerPoint, and Visio. Must have ability to write complex Excel formulas and create pivot tables. Also must have the ability to create executive level PowerPoint presentations.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

MUFG Union Bank is part of Mitsubishi UFJ Financial Group (MUFG), the fifth largest financial group in the world.

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