Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

• Work direct all Electronic Banking employees to include management assistance in the performance appraisal process, conducting staff training, identification of processing bottlenecks and providing back-up coverage on all Department functions/assignments.
• Provide back-up on other shift duties and assignments, as needed.
• Ensure that all employees' work assignments are distributed equitably in order to meet established processing deadlines.
• Ensure that all department work products are completed in an accurate and timely manner through the periodic auditing of functional assignments.
• Work direct customer service duties and responsibilities to ensure timely, professional, and accurate communication with the Bank's commercial as well as retail customers.
• Inform management of any processing delays or customer complaints in a factual and timely fashion.
• Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy.
• Prepare timely problem management reporting as well as overall Bank notification of ACH processing delays which impact departments outside Electronic Banking.
• Provide on-going functional and system training to staff as they are assigned new duties, etc.
• Identify, document and inform management of employee performance problems as they occur.
• Assist in the performance appraisal process by providing management with a written evaluation of each employee, as requested.
• Interface and problem-solve computer operation, technical support, application development, and Federal Reserve issues, as they occur.
• Seek management's assistance and guidance, as needed.
• Integrate risk management philosophies and procedures into the Operation through the on-going education and training of staff as the issues evolved and are developed.

• 2 or more years of direct technical experience and demonstrated ability to manage workflow in a high volume, deadline driven environment.
• Problem-solving and analytical skills.
• High school diploma or G.E.D.