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Electronic Banking Rep II - Hybrid/AZ

AT MUFG
MUFG

Electronic Banking Rep II - Hybrid/AZ

Tempe, AZ

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

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Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a hybrid position. The recruiter will provide additional details.

Job Summary:

We're seeking an Electronic Banking Representative who will process ACH Direct Deposit, Prearranged Payment files, Federal Recurring files, and Corporate Tax Payments. You will handle a high level of incoming/outgoing customer service calls from corporate, individual, and department user clients.

Hours: Monday through Friday: 10:00a.m. - 7:00p.m.

Major Responsibilities:

  • Provide accurate responses to basic ACH, InstaTax, and EDI inquiries from Corporate and Consumer Clients, Department Users, and Financial Institutions.
  • Research basic issues related to transactions and systems.
  • Recognize cases that require escalation to management and/or filing of a Questionable Activity Report.
  • Research and resolve: Federal Recurring Reclamations, basic ACH, Insta-Tax, EDI exception items, Regulation E Claims of Error Process and/or verify InstaTax applications for new set-up and changes, basic Risk Limit Exceptions, ACH/EDI trace requests.
  • Process all incoming and outgoing electronic data transmissions for ACH and EDI systems.
  • Validate and balance receiving and origination files for all ACH/ EFT items.
  • Process Bank by Phone research and return requests.
  • Complete and process general ledger requests within established timeframes.

Qualifications:

  • 1 - 2 years technical experience.
  • Problem-solving and analytical skills.
  • Necessary regulatory certifications, as mandated by Bank policy, including BSA/AML, Privacy, and Elder Abuse Certifications.
  • High school diploma or G.E.D.

The typical base pay range for this role is between $48K - $55K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

#LI-Hybrid

Client-provided location(s): Tempe, AZ, USA
Job ID: MUFG_Union_Bank-10058794-WD
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • HSA
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement

    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program