Technical Services Engineer
mParticle is growing and is seeking a Technical Services Engineer!
This will be a hands on technical role, that will give you the opportunity to interact with some of the best minds and technology stacks in the mobile app business. You will become an expert in all things mParticle, from our mobile SDKs, to our partner integrations. Your work will be meaningful and will have a strong impact on mParticle and our clients’ success.
If you are interested, here are some details to help you determine whether this is the right role for you.
- Collaborate with mParticle Customer Success and Solutions to support mParticle’s customers via email, Slack, and Zoom as they work with mParticle’s SDKs and APIs
- Ensure customer facing issues are resolved in a timely and accurate manner
- Collaborate with mParticle Solutions Consultants on customer data integrations
- Communicate product feedback from customers to product and engineering teams to improve user experience and new product features
- Assist with new product feature testing
- Build internal tooling for the mParticle customer facing teams
- 4 year undergraduate degree in computer science/engineering or related technical discipline
- Experience with Object-Oriented Programming languages (Objective-C, Java, Ruby, Python)
- Ability to quickly grasp and understand new technologies and new technical concepts
- 1-2 years as a QA Engineer, Software Engineer, or Customer Success/Support Engineer at an enterprise software company
- Experience deploying technology solutions and/or in a technical customer support role is a plus
- Familiarity with mobile marketing technologies is a plus
Founded in 2013, mParticle is the leading customer data platform that unlocks the full power of data for businesses. The company empowers brands to accelerate their growth strategy to keep pace with their customers by providing the most advanced data platform for web and apps across all devices in the marketplace. A trusted partner among renowned brands such as NBC Universal, Spotify and Airbnb among many others, the mParticle platform has grown to manage over 1 billion mobile users each month, capturing over $5 billion in e-commerce transactions and processes over 250 billion API calls. Recognized as one of Crain’s 100 Best Places to Work three years in a row and named to Gartner’s “Cool Vendors in Mobile App Development” list, mParticle has 100+ employees and is headquartered in New York City with offices in San Francisco, Seattle, Florida, and London.
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