Firm Technology Instructor
- San Francisco, CA
GENERAL PURPOSE OF THE POSITION
Reporting to a Regional IT Director or IT Manager, the Technology Instructor provides educational and technology support services of a moderate to complex nature to ensure end-user productivity and efficiency. This position prepares, organizes and conducts educational and end-user support activities; provides deskside coaching and best-practices analysis and advice; and collaborates with subject-matter experts in designing and documenting curricula and job-support solutions on in-house programs. This position maintains records of instructional activities and attendance, evaluates program effectiveness, and monitors employee progress in one or more assigned offices. This position effectively prioritizes multiple tasks while demonstrating the initiative to drive and complete projects as a lead instructor as assigned. This position also works effectively with other Technology Instructors as well as the firm-level Technology Education Center of Excellence.
- Job Description
PRIMARY FUNCTIONS AND RESPONSIBILITIES
Responds to end-users and clients on technology-related issues and questions
Prepares, organizes, and conducts educational and end-user support activities as defined by the Firm
Provides desk-side coaching and best-practices advice
Communicates with, evaluates usage patterns of, and recommends "best practices" to attorneys and staff to ensure optimal use of the firm's technology based on knowledge of Firm technology
Demonstrates proficiency with the firm's applications
Delivers firm-wide, regional and local technology instruction in-person or online
Assists in the planning of all focus-groups and user-group meetings
Participates in all focus-group and user-group meetings
Serves as a knowledgeable resource to team members within the office and the region, and to peers around the firm
Participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications
Provides status reports to and communicates with the manager
Develops Instructional Material, Documentation and Resources
Collaborates with subject-matter experts and service owners to design and document instructor-led courseware
Recommends appropriate instructional format and delivery methods
Attends internal "train-the-trainer" programs; seeks out and attends personal technology skills-development seminars; and seeks out and masters new skills-delivery and assessment tools
Designs and develops instructional programs and reference materials that contribute uniquely to local-office practices
Designs and develops standardized instructional programs for use firm-wide, including preparation of application instructional outlines, Quick Reference Guides (QRGs), handouts, specialty web seminars, e-learning multimedia modules, follow-up exercises, and quick assessment tools, all in concert with the firm Technology Education team
Evaluates technology-training needs
Analyzes the effectiveness of education-delivery methods, in concert with the firm Technology Education team
Technology and Business Analysis
Makes "best practices" recommendations on commonly used Firm-supported applications; in this capacity, assists IT developers, as well as attorneys and staff
Performs quality assurance testing as required by Firm IT
Assists with end users and clients on technology-related issues and questions
Collaborates with the Help Desk on troubleshooting technical issues
Provides ad hoc floor support & informal information gathering (e.g., user satisfaction)
Provides training status reports, or communications, to the Firm Technology Education Manager
Actively participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
Administrative and Operations Responsibilities
Maintains local-office instructional calendar and student registrations using the firm's learning management system
Records time in the JIRA Tempo system
Attends team meetings as required
Performs other duties as assigned
This job has no supervisory responsibilities.
EDUCATION AND EXPERIENCE
This job requires:
A Bachelor's degree from a four-year college or university in any level of education or information systems;
a minimum 3 years of related experience in technology training in an adult learning environment;
or, equivalent combination of education and experience.
- Additional Job Description
OTHER QUALIFICATIONS AND REQUIREMENTS
To perform the job successfully, an individual must demonstrate the following knowledge skills and abilities:
In-depth knowledge of most Firm supported software applications and possess the willingness to learn new software either through Firm or personal initiatives
A good understanding of adult learning and instructional processes
Ability to translate technical features into business-related processes and user-friendly learning modules
Ability to analyze information and situations (define problems, collect data, establish facts, draw conclusions)
Some Project management skills with initiative and ability to plan independent projects
Excellent interpersonal, team-building and team player skills
Excellent customer service skills
Excellent oral and written communication skills
Excellent planning/organizational skills
Ability to adapt to change and balance competing demands
Ability to write technical quick reference guides, effectively present information, and respond to inquiries from users and managers
Demonstrated analytical skills
Ability to work effectively under pressure
Ability to work independently and collaboratively as part of a group
Self-starter; proactive; able to demonstrate initiative
Strong problem-solving skills
Ability to adapt to change and balance competing demands
Ability to solve practical problems dealing with a variety of variables where little standardization may exist
Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors
To perform this job successfully, the Technology Instructor must have advanced knowledge of office productivity software and Microsoft and mobile operating systems.
CERTIFICATES, LICENSES, REGISTRATIONS
Recommended but not required: Microsoft Office certification and any other relevant technical education and product certifications
While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.
The employee may also occasionally be expected to lift and/or move up to 10 pounds with assistance.
Specific vision abilities required by this job include: close vision and ability to adjust focus.
The noise level in the work environment is usually moderate.
This job may require occasional travel.
This job may require overtime.
Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates
Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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