Firm Technology Instructor

    • San Francisco, CA


Reporting to a Regional IT Director or IT Manager, the Technology Instructor provides educational and technology support services of a moderate to complex nature to ensure end-user productivity and efficiency. This position prepares, organizes and conducts educational and end-user support activities; provides deskside coaching and best-practices analysis and advice; and collaborates with subject-matter experts in designing and documenting curricula and job-support solutions on in-house programs. This position maintains records of instructional activities and attendance, evaluates program effectiveness, and monitors employee progress in one or more assigned offices. This position effectively prioritizes multiple tasks while demonstrating the initiative to drive and complete projects as a lead instructor as assigned. This position also works effectively with other Technology Instructors as well as the firm-level Technology Education Center of Excellence.

  • Job Description


    Instructional/Support Activities

    Responds to end-users and clients on technology-related issues and questions

    Prepares, organizes, and conducts educational and end-user support activities as defined by the Firm

    Provides desk-side coaching and best-practices advice

    Communicates with, evaluates usage patterns of, and recommends "best practices" to attorneys and staff to ensure optimal use of the firm's technology based on knowledge of Firm technology

    Demonstrates proficiency with the firm's applications

    Delivers firm-wide, regional and local technology instruction in-person or online

    Assists in the planning of all focus-groups and user-group meetings

    Participates in all focus-group and user-group meetings

    Serves as a knowledgeable resource to team members within the office and the region, and to peers around the firm

    Participates (with testing and documentation) in software pre-pilots, pilots and roll-outs

    Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications

    Provides status reports to and communicates with the manager

    Develops Instructional Material, Documentation and Resources

    Collaborates with subject-matter experts and service owners to design and document instructor-led courseware

    Recommends appropriate instructional format and delivery methods

    Attends internal "train-the-trainer" programs; seeks out and attends personal technology skills-development seminars; and seeks out and masters new skills-delivery and assessment tools

    Designs and develops instructional programs and reference materials that contribute uniquely to local-office practices

    Designs and develops standardized instructional programs for use firm-wide, including preparation of application instructional outlines, Quick Reference Guides (QRGs), handouts, specialty web seminars, e-learning multimedia modules, follow-up exercises, and quick assessment tools, all in concert with the firm Technology Education team

    Evaluates technology-training needs

    Analyzes the effectiveness of education-delivery methods, in concert with the firm Technology Education team

    Technology and Business Analysis

    Makes "best practices" recommendations on commonly used Firm-supported applications; in this capacity, assists IT developers, as well as attorneys and staff

    Performs quality assurance testing as required by Firm IT

    Assists with end users and clients on technology-related issues and questions

    Collaborates with the Help Desk on troubleshooting technical issues

    Provides ad hoc floor support & informal information gathering (e.g., user satisfaction)

    Provides training status reports, or communications, to the Firm Technology Education Manager

    Actively participates (with testing and documentation) in software pre-pilots, pilots and roll-outs

    Administrative and Operations Responsibilities

    Maintains local-office instructional calendar and student registrations using the firm's learning management system

    Records time in the JIRA Tempo system

    Attends team meetings as required


    Performs other duties as assigned


    This job has no supervisory responsibilities.


    This job requires:

    A Bachelor's degree from a four-year college or university in any level of education or information systems;


    a minimum 3 years of related experience in technology training in an adult learning environment;

    or, equivalent combination of education and experience.
  • Additional Job Description

    To perform the job successfully, an individual must demonstrate the following knowledge skills and abilities:

    In-depth knowledge of most Firm supported software applications and possess the willingness to learn new software either through Firm or personal initiatives

    A good understanding of adult learning and instructional processes

    Ability to translate technical features into business-related processes and user-friendly learning modules

    Ability to analyze information and situations (define problems, collect data, establish facts, draw conclusions)

    Some Project management skills with initiative and ability to plan independent projects

    Excellent interpersonal, team-building and team player skills

    Excellent customer service skills

    Excellent oral and written communication skills

    Excellent planning/organizational skills

    Ability to adapt to change and balance competing demands

    Ability to write technical quick reference guides, effectively present information, and respond to inquiries from users and managers

    Demonstrated analytical skills

    Ability to work effectively under pressure

    Ability to work independently and collaboratively as part of a group

    Self-starter; proactive; able to demonstrate initiative

    Strong problem-solving skills

    Ability to adapt to change and balance competing demands

    Ability to solve practical problems dealing with a variety of variables where little standardization may exist

    Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors


    To perform this job successfully, the Technology Instructor must have advanced knowledge of office productivity software and Microsoft and mobile operating systems.


    Required: None

    Recommended but not required: Microsoft Office certification and any other relevant technical education and product certifications


    While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.

    The employee may also occasionally be expected to lift and/or move up to 10 pounds with assistance.

    Specific vision abilities required by this job include: close vision and ability to adjust focus.


    The noise level in the work environment is usually moderate.

    This job may require occasional travel.

    This job may require overtime.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

    Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    If you are interested in applying for employment with Morgan Lewis and need special assistance or an accommodation to use our website or to apply for a position, please call or email the following contacts:
    Determination on requests for reasonable accommodation are made on a case-by-case basis.

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