monday.com

Partner Success Manager

3+ months agoNew York, NY

Our Partnerships Group is growing and we are looking for a Partners Success Manager to join the team! You'll work closely with our business partners and with their clients (both existing and new prospects) to ensure monday.com delivers the best value to their business needs and challenges.

This is a key position to help shape our Partnerships' Customer Excellence team. In this role, you will build the foundations for our Partnership customer success program as well as future business oriented solutions. The work will be focus on our North and South American partners and their customers.

About The Role

Our Partnerships Group is growing and we are looking for a Partners Success Manager to join the team! You'll work closely with our business partners and with their clients (both existing and new prospects) to ensure monday.com delivers the best value to their business needs and challenges.

This is a key position to help shape our Partnerships' Customer Excellence team. In this role, you will build the foundations for our Partnership customer success program as well as future business oriented solutions. The work will be focus on our North and South American partners and their customers.

  • Work closely with the Partnerships managers to share portfolio insights of their partners
  • Work closely with the partners to enable them to perform Customer Success work with their clients and ensure their customers' satisfaction
  • Provide onboarding and training for new Partnerships customers and ensure teams find value in monday.com's platform for their business needs
  • Forecast and track key account metrics
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using account metrics
  • Provide professional support to enhance customer's and partners' dedication to monday.com

Your Experience & Skills

  • 2-5 years of experience in SaaS Customer Success Management with clients
  • Fluent in English and Spanish
  • Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
  • Experience collaborating with developers, engineers, and product managers to build custom solutions
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans
  • Excellent organizational and time-management skills
  • Analytical skills and passion for technology
Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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Client-provided location(s): New York, NY, USA
Job ID: Monday-E0.E17

Perks and Benefits

  • Professional Development
    • Promote From Within
    • Shadowing Opportunities
    • Lunch and Learns
  • Vacation and Time Off
    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Paid Family Leave
  • Office Life and Perks
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Diversity, Equity, and Inclusion Program
    • Company Outings
  • Health and Wellness
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Wellness Program
    • Fitness Subsidies
  • Financial and Retirement
    • 401(K)
    • Company Equity
    • Performance Bonus

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