monday.com

Knowledge Base Technical Writer

2 weeks agoTel Aviv, Israel

We are looking for a knowledge base technical content writer to join our growing team. We take a few things really seriously here atmonday.com: building a fantastic product and providing the best possible service to our customers. That's why we make sure our customers can get the information they need when they need it via our self-service knowledge base. As a technical writer, you will be responsible for creating knowledge base articles, guides, use cases, and other materials needed for self-service channels.

About The Role

We are looking for a knowledge base technical content writer to join our growing team. We take a few things really seriously here atmonday.com: building a fantastic product and providing the best possible service to our customers. That's why we make sure our customers can get the information they need when they need it via our self-service knowledge base. As a technical writer, you will be responsible for creating knowledge base articles, guides, use cases, and other materials needed for self-service channels.

As a technical content writer, you will:

  • Writetechnicalcontent for the knowledge base including developer framework and API
  • Producenon technicalcontent about new features and best practices
  • Edit existing content to make sure it is up-to-date and accurate
  • Collaborate closely with internal stakeholders - Product, Marketing, Developer Success Engineers and Customer Success
  • Identify gaps in our documentation and define what content to build next
  • Analyze the content performance based on user's satisfaction and ticket reduction

Your Experience & Skills

  • 2 years professional experience in technical content writing. We are open to background in technical education.
  • Fluent English speaker - Must
  • Passion for writing content to help users succeed through self-service content.
  • Solid understanding of technical concepts such as API and web applications (you don't need to write code, but you should understand our developer tools and explain them effectively)
  • Amazing interpersonal communication
  • Self deductive and active initiator

Client-provided location(s): Tel Aviv-Yafo, Israel
Job ID: Monday-6E.114

Perks and Benefits

  • Health and Wellness
    • Wellness Program
    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Parental Benefits and Childcare
    • Paid Family Leave
  • Office Life and Perks
    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement
    • Performance Bonus
    • Company Equity
    • 401(K)
  • Professional Development
    • Promote From Within
    • Shadowing Opportunities
    • Lunch and Learns
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program

Company Videos

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