monday.com

Customer Success Manager (Spanish Fluency)

3+ months agoNew York, NY

We arelooking foranother Customer Success Manager (Spanish Fluency) to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

About The Role

We arelooking foranother Customer Success Manager (Spanish Fluency) to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of monday.com
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Your Experience & Skills

  • 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in strategic consulting (bonus points!)
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree
Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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Job ID: Monday-34.B19