monday.com

Customer Success Manager

3+ months agoTel Aviv, Israel

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of themonday.complatform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

About The Role

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of themonday.complatform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

  • Build strong relationships with our clients to understand their needs and ensure their success withmonday.com
  • Serve as the main point of contact and liaison between clients and the rest of themonday.comteam
  • Empower customers to connect their goals and challenges with the solution inmonday.com
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential ofmonday.com
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Your Experience & Skills

  • 3+ years of B2B SaaS customer success, account management or consulting experience
  • Superb written and verbal communication skills (Hebrew and English)
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree
  • German or French speaker - Advantage
#LI-DNI