We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Please note that this is a hybrid position of 3 days/week in our NYC office

About The Role

We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Please note that this is a hybrid position of 3 days/week in our NYC office

Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares
Empower customers to connect their goals and challenges with the solution in monday.com
Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes
Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product
Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
Create both internal and external documentation to enhance our knowledge base
Advise customers about new features and functionalities

Your Experience & Skills

Experience providing customer or technical support. SAAS experience is a plus.
Understanding of help desk software and remote support tools. Experience with Zendesk is a plus
Problem-solving skills and multitasking abilities are a must
Superb written and verbal communication skills
Positive attitude, empathetic, coachable, and collaborative
Ability to take initiative and adapt

What monday.com can offer you:

Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
Monthly stipends for food, wellness, and commuter work
Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver,London, Kiev, Sydney, São Paulo, and Tokyo

For New York City-based hires only: Compensation Range: $58,000-$68,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.