monday.com

Customer Experience Advocate

2 months agoChicago, IL

We are looking for a Customer Experience Advocate to join our expanding team in Chicago. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Please note that this role is on a hybrid model in our Chicago location.

About The Role

We are looking for a Customer Experience Advocate to join our expanding team in Chicago. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Please note that this role is on a hybrid model in our Chicago location.

  • Provide excellent support to customers via chat, phone and email to understand their needs and ensure their success with monday.com
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Collaborate with the development team to identify, reproduce and report bugs until resolution
  • Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our platform and developer toolkit

Your Experience & Skills

  • 1+ years professional experience. Prior experience in customer service or account management in a SAAS company is a plus
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

#LI-Hybrid

Client-provided location(s): Chicago, IL, USA
Job ID: Monday-FA.A18

Perks and Benefits

  • Health and Wellness
    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Parental Benefits
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Office Life and Perks
    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement
    • Performance Bonus
    • Company Equity
    • 401(K)
  • Professional Development
    • Promote From Within
    • Shadowing Opportunities
    • Lunch and Learns
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it's like to work at monday.com.