monday.com

Customer Experience Advocate

2 weeks agoDenver, CO

We are looking for a Customer Experience Advocate to join our expanding team in Denver! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

About The Role

We are looking for a Customer Experience Advocate to join our expanding team in Denver! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

  • Provide excellent support to customers via email, phone and chat to understand their needs and ensure their success with monday.com
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our platform and developer toolkit
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Collaborate with the development team to identify, reproduce and report bugs until resolution
  • Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product

Your Experience & Skills

  • 1+ years professional experience. Prior experience in customer service or account management in a SAAS company is a plus
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
For Colorado-based hires only: Compensation Range: $45,000-65,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earna discretionary bonusand/orRSUs based on Company's plans and in accordance with Company's policies.Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside ofColorado may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

Job ID: Monday-6C.C1B