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monday.com

Customer Experience Advocate

Denver, CO

We are looking for a Customer Experience Advocate to join our expanding team in Denver! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Please note that this role is on a hybrid model in our Denver location.

About The Role

We are looking for a Customer Experience Advocate to join our expanding team in Denver! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

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Please note that this role is on a hybrid model in our Denver location.

  • Provide excellent support to customers via chat, phone and email to understand their needs and ensure their success with monday.com
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our platform and developer toolkit
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Collaborate with the development team to identify, reproduce and report bugs until resolution
  • Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product

Your Experience & Skills

  • 1+ years professional experience. Prior experience in customer service or account management in a SAAS company is a plus
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
For Colorado-based hires only: Compensation Range: $45,000-65,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earna discretionary bonusand/orequity based on Company's plans and in accordance with Company's policies.Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside ofColorado may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

#LI-Hybrid

Client-provided location(s): Denver, CO, USA
Job ID: Monday-6C.C1B
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement

    • Performance Bonus
    • Company Equity
    • 401(K)
  • Professional Development

    • Promote From Within
    • Shadowing Opportunities
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

This job is no longer available.

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