monday.com

Customer Experience Advocate

3 weeks agoSydney, Australia

We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Please note that this role is on a hybrid model in our Sydney location.

About The Role

We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Please note that this role is on a hybrid model in our Sydney location.

  • Provide personalized, effective, and insightful support to customer inquiries via multiple channels.
  • Understand our users' varied needs and ensure their success withmonday.com.
  • Empower our customers to achieve their goals and overcome their challenges with the platform.
  • Serve as an ambassador for our customers with the rest of themonday.comteam to ensure that our product always serves our customers' needs and expectations.
  • Collaborate with our development teams to identify, reproduce and report bugs until resolution.
  • Educate our customers on new and existing features, best practices, and a variety of use cases across industries. This is achieved by planning and hosting online demos, consultations, and screen shares on both a one-to-one and one-to-many basis.

Your Experience & Skills

  • 0-2 years' of professional experience (particularly customer-facing positions in any industry).
  • A strong team player with a dedication to fulfilling our customers' goals with empathy, perseverance and creative problem-solving.
  • Excellent written and verbal communication skills, providing clarity for customers by translating complex ideas into digestible formats.
  • An enthusiastic, positive and highly-motivated individual with a great sense of humour - keen to join a team who is, too.
  • Ability to take initiative and switch gears quickly, adapting to a diverse set of responsibilities and supporting customers across a range of industries and geographies.

Client-provided location(s): Sydney NSW, Australia
Job ID: Monday-6F.00B

Perks and Benefits

  • Health and Wellness
    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Office Life and Perks
    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement
    • Performance Bonus
    • Company Equity
    • 401(K)
  • Professional Development
    • Promote From Within
    • Shadowing Opportunities
    • Lunch and Learns
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it's like to work at monday.com.