Sales Technology Support Specialist
Mohawk Industries is the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Bigelow, Daltile, Durkan, Karastan, Lees, Marazzi, Mohawk, Pergo, Unilin, Quick-Step and IVC. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
As a Technical Sales Support Specialist, you would provide key information, tools, training, and support to help the sales organization reach their growth goals
Single point of contact for sales segment responsible for intake of Account Executive/RVP inquiries and providing operationally sound and customer-focused solutions from inception to resolution
o Acts as owner and liaison between sales and internal departments and external service providers
o Investigates internal opportunities for improvement, determines root cause, and challenges the standard procedure to ensure sustainable processes are achieved and communicated timely back to the various stakeholders
o Subject matter expert (SME) for designated segment with regard to various sales operations initiatives
New hire onboarding and offboarding process implementation and process improvement
Coordinate and build collateral information and communications to provide sales with relevant information that supports their selling initiatives
Monthly sales presentation preparation
o Develop/coordinate subject matter with functional areas
o Orchestrate logistics for these presentations
o Coordinate and lead webinars with salesforce
Develop and provide analytics that provide sales focus which drive actions and behaviors that support sales growth
Sales Enablement & Support:
Provide tools, resources and training that support efficient and productive AE ‘day in the life’ activities
Lead support role for Account Executive Order Ownership tool (AOO)
Sales Technology Support:
Device and App Support - Coaching/ Mentoring/ Best Practices, How can I?
Coordinate and lead webinar training sessions on ‘how to’ as new technology is launched
Coordinate return/ re-deployment of mobile equipment from Sales
College degree in business/ related field preferred, or experience in a related job field
Experience working with Customer Relationship Management tools and Salesforce Automation Systems preferred
Experience with interpretation and creation of reports using various data sources
Experience in delivering data and communicating meaningful metrics.
Demonstrates advanced to expert proficiency levels in MS Office SuiteSkill set that includes command of working independently, setting priorities, handling multiple tasks with concentration, speed and accuracy to meet deadlines.
Exceptional organizational skills.
Leadership skills that drive/motivate Sales AEs without having direct supervisory responsibility. Strong analytical and problem-solving skills.
Excellent verbal and written communication skills
Strong multi-tasking skills to manage multiple projects under supervision
Strong organizational and interpersonal skills required
Ability to work well with others at all levels of the operation
Ability to deal with a fast-paced, dynamic environment
Proven project management skills with multiple, complex projects
Experience supporting several functional organizations; knowledge and understanding of key metrics driving a sales environment
Understands how business process impacts reporting
Mohawk Industries, Inc offers a comprehensive compensation package that includes a wide variety of benefit options so that individuals can tailor plans that are right for him or her. Benefits include health care with a prescription card, dental/vision, disability, life insurance, 401(k) plan with company match, employee purchase discounts, tuition reimbursement for undergraduate and graduate programs and much more.
EOE Minorities/Females/Protected Veterans/Disabled
Meet Some of Mohawk Industries's Employees
Sales Territory Manager
Natalia is responsible for servicing around 100 accounts throughout the Orlando, Florida area, communicating with clients over the phone and taking the time to visit them in person.
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