Field Services Technical Porcelain Slab Specialist

Overview

 

To provide technical support and guidance to the Field Services team by managing and providing on-site installation / technical expertise for large and / or difficult projects. This position works extensively with customers in all aspects of floor, wall and countertop education as it relates to product, material handling, fabrication & installation, care and maintenance in the area of large porcelain slabs. Responsible for training and making presentations to sales force and customers with respect to all aspects of large porcelain slabs.

Responsibilities

  • Create/develop large format porcelain slab certification protocol and conduct onsite seminars. Establish protocols for fabrication and installation, maintenance procedures and keep marketing communication/brochures current and competitive with industry.
  • Train flooring contractors, tile installer, countertop fabricator, A&D, and sales in all aspects of large porcelain slabs.
  • Work extensively with product team on quality assurance to ensure all recommended maintenance procedures and protocols are established for category.
  • Assist with the development of marketing materials to support field services – installation guidelines, warranties, etc.
  • Review product and installation guidelines with prospective partners and/or current customers for compliance to specifications. Research and promote product offerings that best support sales and achieve best performance success.
  • Inspect and trouble shoot potential/possible installation issues.
  • Inspect claims that may relate to product, fabrication, installation and dissect/discern issue and communicate/negotiate with sales or customer.
  • Build service to our customer to ensure product satisfaction and ultimate repeat sales.

Qualifications

Education and Knowledge:

 

  • BA in a related field preferred with min 5 years of specific job related experience i.e. sales, maintenance, project management, customer relations/service.

 

 

Experience:

 

  • Demonstrated product knowledge and the desire to learn about product innovations and emerging technologies.
  • Experience presenting to both small and large groups. Proficient computer skill to include MS Office products (Word, Excel, PowerPoint, etc.)

 

Competencies:

 

  • Effective Communication Skills:
    • Strong interactive/presentation skills with sales, sales management and customers critical
    • Strong training skills, able to convey message effectively
    • Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
  • Ability to develop, maintain, and implement maintenance techniques and procedures
  • Self-motivated, self-learner, with a positive ‘get it done’ attitude.
  • Ability to exercise tact, discretion, judgment, and diplomacy when interacting and/or negotiating with internal and external customers and senior management.
  • Thinks proactively and independently about customer needs and collaborates with team members to develop best approaches to certain issues.

 

 

Other Pertitent Job Information:

 

50% travel with possible nights.


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