Customer Experience Analyst
About This Role
What will you do?
- Grow and develop our customer base through one-on-one interactions, with a focus on exceptional service
- Use feedback to create new systems to engage existing customers, and help develop the MM Customer Journey
- Track design and fit-specific feedback and work with our design team to incorporate it in future designs
- Learn to be a stylist; based on profiles and feedback, suggest and style products for your customers
- Participate in fashion tech development program and cross-functional rotations with variety of opportunities for growth, e.g. data analytics, user experience, stylist leadership, technical product management
What skills do you have?
- Incredible organizational skills and a proven track record of execution on tasks
- A ruthless pursuit for an error-free world (e.g. no tpyos)
- An ability to connect, feel empathy for, and interact easily with those around you
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