User Research Assistant

    • New York, NY

Responsibilities:

  • Collaborate with MLB’s researchers and product and business owners to identify areas of focus across key products, like MLB.com, At Bat for iOS and Android, Ballpark for iOS and Android, and MLB.TV
  • Gather qualitative data on baseball fans through a variety of research methodologies, including usability testing, contextual inquiries, card sorting, concept testing, cognitive walkthroughs, diary studies, surveys, heuristic evaluations, persona development, and task analyses
  • Partner with MLB’s data analysts to surface insights from product usage data
  • Create data visualizations and dashboards to communicate results to stakeholders
  • Work cross-functionally with design, product, content strategy, engineering and marketing
     

Required Skills:

  • An undergraduate degree in HCI, psychology, sociology, or a related social science field

  • Some to 3 years of professional or academic experience, with demonstrable examples

  • Experience working with large-scale datasets in mixed-method studies

  • Knowledge of qualitative and user-centered design methods


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