Business & Enterprise Support organization's mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta's products.We strive to deliver service success so businesses can thrive on our platforms in an open and connected world. Those who join our teams have experience with an in-depth understanding of solving people's issues and are advocates for our customers.We are seeking a highly skilled Technical Account Manager (TAM) to support our customers' business growth in the Spanish Latin American markets through the use of Meta's suite of products. As a TAM, you will be responsible for ensuring the success of our customers by proactively guiding them to operate effectively and efficiently on our platform. You will engage with broad stakeholder groups, including executives, product, engineering as well as sales and partnership teams, to influence the product roadmap.
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Technical Account Manager Responsibilities:
- Develop and maintain relationships with key stakeholders to ensure customer satisfaction and retention
- Proactively identify and address customer issues, providing timely and effective solutions to unblock their progress
- Recommend use of features, use cases, by providing insights on product usage and best practices
- Track customer integration health and feature adoption metrics, surfacing insights to improve product performance and shape future roadmap discussions by partnering closely with product teams
- Identify training needs for the customer and help orchestrate training/boot camps for the customer
- Work cross-functionally both internally and within customer organizations to provide and implement operational solutions on subjects not limited to product adoption and value expansion
- Demonstrated experience working cross functionally with product teams to influence product priorities
- Act as the 'voice of the customer', identifying areas for improvements and implementing strategies to enhance customer success and influence product roadmap
- Resolve customer escalations by coordinating with internal teams, ensuring timely and effective solutions while maintaining customer relationships
- Collaborate with cross-functional teams to drive product resolution and address technical challenges
- Travel up to 20% internationally as needed
- 6+ years of experience in a Technical Account Management or similar role, in an enterprise technology product context
- Demonstrated authoring and communication skills in English and Spanish through demonstrated experience in Latin America markets
- Proven track record of success through relationship management skills, to communicate effectively at all levels of an organization, for technical and non-technical audiences
- Experience working with cross-functional teams, including sales, marketing, and product development
- Demonstrated problem-solving skills through strategic thinking and creativity
- Experience in providing strategic insights and technical consultancy to influence the product roadmap based on customer needs and industry trends
- Proven track record of handling customer escalations effectively by collaborating with internal teams to deliver prompt and satisfactory resolutions
- Experience working with AI-powered tools, virtual assistants or any other LLM-based applications in the context of using AI to improve productivity experience strongly preferred
- Familiarity with Meta's suite of products and services
- Experience managing time-sensitive projects through to completion while balancing evolving priorities and a broad range of stakeholders
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$110,000/year to $158,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.