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Merck

Salesforce Architect

Rahway, NJ

Job Description

The position

We are looking for a proactive and resourceful Salesforce architect to be part of our company's Animal Health Technology Solutions IT team. You will be responsible for the expansion and overall vision for our business-to-business Salesforce CRM instance. Our Salesforce instance (with Zuora CPQ) is used globally, and we are introducing additional end-user facing features, and additional species to the platform. We are also introducing new capabilities through our DataLive platform which is tightly integrated to our CRM and subscription platforms. We are currently using Sales Cloud, Service Cloud, Field Service Lightning, and we are introducing Experience Cloud functionality through the customer community feature set this year. Customer community will aggregate information from various Salesforce (and other external) data sources. We will be connecting the platform through SSO (Single Sign On) to external end-user applications.

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Who are you?

You will work with our stakeholders and other technical teams to architect and develop our platform to provide an engaging platform across internal and external customers across various business models. You will be very experienced in Salesforce products with a particular focus on Sales, Service and Experience Clouds. You will be fluent in agile development processes and methodologies. Self-organized and structured, with the ability to define one's own tasks to develop and expand the platform architecture, implementations, and support.

What will you do?

Your primary activities include (but are not limited to):

  • Advise on planning future enhancements to our livestock monitoring platforms (Sales Cloud, Service Cloud, Field Service, Customer Connect for end users and our partner community).
  • Manage the salesforce organization maturity to ensure best practice is adopted to leverage the Salesforce platform to its full potential.
  • Implement ongoing security tasks and remediation activities.
  • Design and implement multi-species data models and classifications.
  • Review platform performance as the platform is expanded geographically, with the addition of additional species, customer roles and billing models.
  • Lead our salesforce development team and work closely with the platform administration and business teams.
  • Liaise with various internal and external business stakeholders and technical teams.
  • Work closely with our subscription partner with ongoing activities related to the Zuora Subscription Central Platform (comprising CPQ, Billing & Revenue).
  • Implement additional features through additional plug-ins (e.g., Adobe Sign, learning management systems).
  • Manage and advise on Salesforce API integrations with connected systems (SAP ECC/HANA, Zuora, IBMS, etc).
  • Manage and support tickets raised from tier 2 support teams.
  • Manage and develop the platform to support the business roadmap.
  • Continuous product improvement to support business processes and system performance.
  • Review run-time exceptions and technical debt.
  • Work with internal and external Salesforce administrators, developers, and architects.

Your qualifications, experience, and skills

  • Bachelor's degree in IT, science, or engineering.
  • Salesforce certified architect.
  • Demonstrable experience building and maintaining applications and solutions.
  • A significant amount of experience working with Salesforce products.
  • In-depth knowledge of the following Salesforce clouds: Sales; Experience; Service & Field Service.
  • Proven ability in delivering customised Salesforce instances.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid, Remote Work

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R227288

Client-provided location(s): Rahway, NJ 07065, USA
Job ID: Merck-1234485443
Employment Type: Other

This job is no longer available.

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