Office Operations Specialist

Embedded in a worldwide network, Mercedes-Benz Research & Development North America (MBRDNA) continuously strives to remain at the forefront of successful automotive research and development. MBRDNA is headquartered in Silicon Valley, California, with key areas of Advanced Interaction Design, Digital User Experience, Machine Learning, Autonomous Driving, Customer Research and Business Innovation. In Redford, Michigan, the focus is on Powertrain and eDrive as well as in Long Beach, CA where the F-CELL team brings hydrogen vehicles to the road. The Testing and Regulatory Affairs Division in Ann Arbor, MI and the Advanced Vehicle Design in Carlsbad, CA complete the competence center. Together, all the developers, technicians, engineers and designers take on the challenges of creating the next innovation. They're inspired by the newest trends, find the best solutions for the customer, develop the latest and greatest technologies and create the next generation of connected, safe, sustainable and luxurious vehicles.

Here at MBRDNA, we are looking for talented, energetic, and committed individuals to join our diverse team. Our employees are the key to our success, and we support each individual in fulfilling his or her potential. We proudly continue the pioneering work initiated by founders Gottlieb Daimler and Carl Benz over 125 years ago.

Role Overview:

The Office Operations Specialist role requires managing independent work-related tasks, managing and establishing a working relationship with all team members in the Telematics Test House (TTH) as well as interaction with employees across various business units throughout MBRDNA, DAIMLER AG and multiple Suppliers worldwide. Office Operation Specialists possess excellent oral and written communication skills, tend to demonstrate leadership qualities that come into play when leading an independent project and have some degree of resourcefulness that can be called upon when needed by Management.

  • The position is also responsible for performing all office administrative duties as well as assisting with daily functions within the TTH.
  • The Office Operations Specialist reports directly to the Director of the TTH.
  • Represents the business office operations professionally
  • Performs independent various office operations functions, e.g. interact with building facilities to ensure office is operational (common areas)
  • Provide exceptional support to senior manager, project managers and other employees, as directed. Serve as primary contact person for interaction with Telematics Test House office needs as well as all business travel arrangements for the Telematics Test House engineers
  • Handles traditional tasks involved in the efficient function of the TTH business office, e.g. managing the accounting responsibilities of the TTH (CoFiCo), approval of all invoices related to the TTH, manage all incoming and outgoing mail, creating, managing and editing databases such as the unique TTH driving permission database for RD vehicles of about 300 engineers worldwide and assist team members, as needed
  • Coordinates travel arrangements for TTH Director, Project Managers and Engineers
  • Prepares and submits travel expenses on behalf TTH Director, Project Managers and Engineers
  • Manage/execute Telematics Test House vehicle fleet needs, including tracking of license plates, creation of electronic devices (EZ Pass, Sun Pass, FasTrak inventory) accounts
  • Manages specific tasks with limited guidance and communicates with management on findings/results. Assist in collecting information, preparing and managing documents for reports, graphs, technical papers and presentations using Microsoft Word, Excel and PowerPoint
  • Serves as onsite HR representative in the on-boarding process of new-hires in order to ensure that all new-hires are fully familiarized with policies and TTH office guidelines
  • Manages specific tasks with limited guidance and communicates with management on findings/results
  • Manages and executes special and/or confidential projects

Minimum Skills Required:

  • Ability to interact with all levels of management
  • Detail orientation with respect to strong written/verbal communication and interpersonal skills
  • Strong organizational skills with ability to multi task and prioritize deadlines in a fast paced environment ever-changing environment.
  • Independent worker with experience working in a corporate environment with minimal supervision
  • High School Diploma

Preferred Qualifications:

  • Bachelor's degree preferred
  • Strong organizational skills with ability to multitask and prioritize deadlines in a fast paced, ever-changing environment
  • Detail orientation with respect to strong written/verbal communication and interpersonal skills
  • Ability to interact with all levels of management
  • Proficient in Microsoft Office, particularly Excel, PowerPoint, Word and Outlook
  • Working knowledge of SharePoint and OneNote
  • Familiarity with databases and internal company programs (SAP, CoFiCo, BCD) for extraction and conversion into needed business information

MBRDNA is an equal opportunity employer that offers generous benefits and compensation, work/life balance tools and several methods of recognition and rewards. Our benefits include medical, dental and vision insurance, 401K savings plan, tuition and fitness reimbursement programs and much more.


Meet Some of Mercedes-Benz Research & Development North America's Employees

Michelle C.

Principal User Experience Designer

It’s Michelle’s job to create design strategies for products five to 15 years into the future—products that can provide new experiences and new value to customers.

Andrew H.

Engineering Manager, Machine Learning

Andrew oversees a team creating personalized software that provides customers with customizable service, which enhances and elevates the driving experience without complicated configuration.


Back to top