Vocational Assistant Program Manager – 3pm – 11pm Monday – Friday
POSITION SUMMARY: Provide vocational and administrative supervision to a multi-disciplinary vocational and administrative staff to ensure efficient team operations. Coordinate team functions and community activities to enhance the quality of treatment consumers receive. Operate within established budgetary guidelines.
ESSENTIAL JOB FUNCTIONS:
- Ensure accuracy, quality and efficiency standards are met with regards to medical records standards and case management services for consumers. Advocate appropriate services for consumers.
- Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner.
- Participate in the development of long and short term goals for the team that are consistent with program and organizational goals.
- Train and evaluate clinical and administrative support staff to maintain quality within the team, encourage growth and development of staff while instilling awareness of cultural diversity.
- Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
- Participate in the selection process for internal and external candidates for clinical and support positions.
- Conduct timely audits to ensure compliance with MHCD policies, State and other regulatory policies regarding clinical care and documentation. Revise and update internal policies.
- Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget.
- Perform other responsibilities as required or assigned.
EDUCATION: Bachelors in Social Work, Masters preferred, CAC II/III preferred.
EXPERIENCE: One to two years in mental health or human services field; 2+ years supervisory experience required.
SKILLS AND COMPETENCIES:
- Solid customer and community relations and interpersonal skills.
- Ability to prepare clear and concise written memos, letters and reports of a complex nature.
- Ability to supervise a multi-disciplinary staff: Clinical and Administrative.
- Ability to chart, document, review and present clinical cases to various audiences.
- Demonstrated ability to understand different cultural needs of consumer and communicate effectively.
- Solid knowledge of clinical supervision.
- Solid knowledge of case management skills and care coordination.
- Ability to accurately diagnose and assess consumers in crisis and non-crisis situations.
- Solid knowledge of management applications as they relate to the mental health environment.
- Ability to create a treatment and/or outcome plan with measurable results. Includes transition and discharge planning.
- Ability to communicate effectively and work cooperatively with internal and external customers.
- Duties as assigned by Director or Program Manager.
- Knowledge and understanding of trauma-informed care principles/practices.
SUPERVISORY RESPONSIBILITIES: Vocational and administrative staff
MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.
TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require lifting up to 40 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.
WORKING CONDITIONS: May require occasional evening or weekend hours.
Meet Some of Mental Health Center of Denver's Employees
Gary manages the peer support staff in the Rehabilitation Department. The team’s main goal is to help individuals reintegrate into the community and become self-sufficient.
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