Program Manager – Intensive Treatment Team (Home Based)

Job Description

POSITION SUMMARY: Provide clinical and administrative supervision to a multi-faceted clinical team to ensure staff receive appropriate support, feedback, and advocacy. Build and maintain ongoing delivery of home-based and juvenile justice mental health services as well as associated community partnerships. Oversee management of team operations and work to maximize efficiencies while insuring the highest quality care possible for consumers and meaningful engagement for staff. Coordinate team functions and community activities to enhance the quality of treatment consumers receive, outreach and educate community partners, and enhance team morale. Flexibility, adaptability as well as the ability to focus attention on workflow processes, procedures, budgetary guidelines, and documentation/productivity standards are required.

Child & Family Services offers:

  • Weekly supervision and team support
  • An organizational wellness culture
  • Trauma-informed care and training opportunities
  • A team-based approach to service provision


  • Provide both clinical and administrative supervision for MHCD home-based and youth justice clinicians.
  • Work with individual team members to solve day-to-day clinical issues and prioritize work schedule to meet the needs of the team.
  • Assist with planning, organizing and managing day-to-day operations of the team.
  • Participate in the selection process for internal and external candidates for clinical and support positions on the team.
  • Provide input and feedback regarding individual team member's performance in terms of both strengths and areas for growth. Conduct disciplinary discussions and actions as necessary.
  • Participate in the training and development of clinical staff to ensure consistent high quality of care.
  • Insure that standards of accuracy, quality and efficiency of services and documentation are met. Provide and ensure comprehensive psychosocial services of various intensity levels designed to improve consumers' abilities to function appropriately and make full utilization of consumer support systems in order to engage consumer in their treatment.
  • Collaborate with fellow MHCD programs, community partners, and referral sources through prompt and regular communication to enhance the services offered to our consumers.
  • Oversee the collection of all required outcome, evaluation and billing data.
  • Lead and actively participate in weekly team administrative meetings and clinical supervision.
  • Other duties as assigned by the Director of Child & Family Services.

EDUCATION: Master's Degree or higher in psychology, social work or other human service field. LCSW, LPC, LMFT, or Psychologist Licensure required.

EXPERIENCE: Minimum three years in mental health or human service field including cross-systems experience with multiple providers serving children and families.


  • Self-motivated and directed, demonstrate strong relationship-building skills, have experience with infrastructure development and hold a high value for diversity.
  • Demonstrated engagement skills with youth, family members and community partners. Ability to establish partnerships with therapists and fellow community organizations.
  • Ability to assess needs of children and their families and develop supportive engagement and therapeutic treatment recommendations.
  • Knowledge of mental health diagnosis, treatment interventions, and psychotherapy modalities (with particular expertise in children, adolescents, and families).
  • Awareness and/or comfort with navigating and interfacing with the juvenile justice system and the mental health needs of youth involved in this system.
  • Knowledge and expertise in the realm of clinical supervision.
  • Effective written and verbal communication skills.
  • Demonstrated ability to work effectively with diverse populations.
  • Must have a good sense of humor.

SUPERVISORY RESPONSIBILITIES: At least once monthly individual supervision with all team members and facilitate weekly small group supervision.

PHYSICAL REQIUREMENTS: Ability to sit, stand, bend and reach, drive, operate standard office equipment such as phone, computer, facsimile, copier/printer, and other business machines. Valid driver's license. Ability to lift up to 24 pounds.

WORKING CONDITIONS/SCHEDULE: Full-time 40 hours per week. Monday through Friday 8am-5pm, some flexibility required depending on schedule needs. Participate in regular week-long on-call schedule along with team members. May rarely involve some evening or weekend events.

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